Result-driven specialist with a proven track record in technical support, customer service, and quality assurance
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Result-driven specialist with a proven track record in technical support, customer service, and quality assurance. Expert in CRM tools, offering multilingual support, and providing exceptional administrative assistance.
Technical Support Specialist - 3Shape
(2024-05)
Delivered technical support for 3Shape hardware and software through various channels, managed support cases and documented details in the CRM system, collaborated with departments to resolve complex issues.
Executive Assistant - Buy House Malaga
(2023-04 - 2024-02)
Provided administrative support, including correspondence and scheduling. Assisted in client and partner communications in English and Spanish.
Quality Assurance Tester - Localsoft, S.L
(2020-11 - 2023-04)
Reviewed in-game text for accuracy and consistency. Ensured language quality assurance standards in gaming projects.
Customer Service Representative - Ruiz Rico Abogados
(2019-02 - 2020-10)
Maintained customer service standards in a law office, addressed client inquiries in Spanish and English.
Customer Service Specialist - Nova Global
(2016-10 - 2018-12)
Managed export and import operations and maintained shipment documentation. Utilized CRM tools to manage client relationships.
Inspector - Passport Service
(2015-10 - 2016-07)
Registration of foreign passport.
Master's degree - law - University of customs and finance (2010 - 2015)
Specialist - Accounting and Finance - Technological College of the Dnipro (2014 - 2016)
