Лена Ленина

Result-driven specialist with a proven track record in technical support, customer service, and quality assurance. Expert in CRM tools, offering multilingual support, and providing exceptional administrative assistance.

Technical Support Specialist - 3Shape

(2024-05)

Delivered technical support for 3Shape hardware and software through various channels, managed support cases and documented details in the CRM system, collaborated with departments to resolve complex issues.

Executive Assistant - Buy House Malaga

(2023-04 - 2024-02)

Provided administrative support, including correspondence and scheduling. Assisted in client and partner communications in English and Spanish.

Quality Assurance Tester - Localsoft, S.L

(2020-11 - 2023-04)

Reviewed in-game text for accuracy and consistency. Ensured language quality assurance standards in gaming projects.

Customer Service Representative - Ruiz Rico Abogados

(2019-02 - 2020-10)

Maintained customer service standards in a law office, addressed client inquiries in Spanish and English.

Customer Service Specialist - Nova Global

(2016-10 - 2018-12)

Managed export and import operations and maintained shipment documentation. Utilized CRM tools to manage client relationships.

Inspector - Passport Service

(2015-10 - 2016-07)

Registration of foreign passport.

Master's degree - law - University of customs and finance (2010 - 2015)

Specialist - Accounting and Finance - Technological College of the Dnipro (2014 - 2016)