Ambra Lauretti

Client Experience and Hospitality professional with 15+ years of international experience across Europe, the Middle East, and Australia. Specialised in VIP client relations, remote operations coordination and high-end service delivery, with a strong track record managing international clientele in premium environments. Experienced in working across remote teams and multicultural environments.

Client Experience & Operations Manager (Remote Consultant) at International Projects (2010-01 – Present)

• Coordinate international hospitality and event operations remotely
• Manage client relationships, guest experience, and service delivery
• Oversee logistics, suppliers, and team coordination across multiple locations

MICE Manager at Pacha Group (2019-03 – 2025-01)

• Generated over €3M revenue through corporate and private events
• Managed large-scale international events with up to 2,000+ guests
• Acted as main client contact ensuring satisfaction and repeat business
• Coordinated cross-functional teams including F&B, production and suppliers
• Delivered premium experiences in a fast-paced luxury environment

General Manager at Sushipoint (2013-01 – 2015-12)

• Managed daily operations, team leadership, and budget control
• Delivered consistent high-level customer service
• Handled supplier relationships and operational efficiency

Head of Reception & F&B Ambassador at Opening Team (2010-01 – 2012-12)

• Managed front-of-house operations with focus on guest relations and personalised service
• Handled VIP and international clientele, ensuring smooth and discreet service
• Coordinated reservations, guest flow, and service teams
• Maintained high service standards in dynamic environments

Certificate II Business Diploma – Bridge Blue College Sydney Australia