Lawrence S

Oversaw daily bar operations, coordinating with owners and staff, to enhance the overall dining experience for guests. Ensured compliance with all licensing laws and regulations, minimizing risks and safeguarding the establishment's reputation. Trained and coached bar & restaurant staff on cocktail preparation standards, elevating drink quality and boosting customer satisfaction scores.

Bar Manager at Chez Pierre Restaurant (2022-07 – 2025-06)

• Oversaw daily bar operations, coordinating with owners and staff, to enhance the overall dining experience for guests.
• Ensured compliance with all licensing laws and regulations, minimizing risks and safeguarding the establishment's reputation.
• Trained and coached bar & restaurant staff on cocktail preparation standards, elevating drink quality and boosting customer satisfaction scores.

Bar Supervisor at Folly Bar (Quest East Perth) (2023-03 – 2025-06)

• Implemented inventory management practices, resulting in reduction in waste and improved profitability.
• Verified vendor deliveries and quality of stock, preventing supply inconsistencies and supporting uninterrupted bar operations during high-demand events
• Delegated daily setup tasks and verified compliance with licensing laws, ensuring seamless service delivery and adherence to regulatory standards.

Bar Manager at Bobèche Bar (2022-02 – 2022-06)

• Trained and coached teams of bartenders, creating a collaborative environment that improved service delivery.
• Tracked wage costs and sales data (Bobèche and Heritage Wine Bar) and generated reports for performance assessment.
• Oversaw "hidden entrance" logistics and reservation systems to manage venue capacity and crowd flow, ensuring 100% compliance with maximum occupancy fire codes and liquor licensing restrictions.

Restaurant & Bar Manager at Bivouac Canteen & Bar (2020-11 – 2022-02)

• Coordinated inventory audits to prevent shortages and waste, ensuring consistent supply levels and optimizing operational cost efficiency.
• Implemented staff training programs focused on beverage quality and service standards, boosting team efficiency and enhancing guest satisfaction consistently.

F&B Team Leader(Multi-Outlet Supervision) / Coordinator at InterContinental Hotel Melbourne The Rialto (2019-10 – 2020-05)

• Multi-Venue Operational Oversight: Directed the daily operations of 4 distinct F&B outlets simultaneously, ensuring seamless service flow and consistent brand standards across all points of sale.
• Assisted the F&B Director by coordinating guests enquiries and bookings, resolved complaints and followed up with inquiries to ensure satisfaction.
• Executed comprehensive end-of-shift financial reporting for multiple outlets, including cash reconciliation, variance analysis, and the monitoring of beverage margins to ensure strict adherence to budgetary targets.

Bartender/F&B Attendant at InterContinental Hotel Melbourne, The Rialto (2017-05 – 2019-10)

• Mixed and served tailor-made beverages, showcasing expertise in drink recipes and presentation in Bluestone Bar and Alluvial Restaurant.
• Upheld IHG group standards all through frontline and back-of-house food & beverage operations.

Finance Intern at InterContinental Hotel Melbourne, The Rialto (2018-10 – 2019-01)

• Assisted in the preparation of financial reports, ensuring accuracy and compliance with regulatory standards.

Lounge Attendant at Qantas First Lounge (2016-06 – 2017-07)

• Ensured Qantas First Class and Accor standards were adhered to during service delivery to Premium guests.
• Optimized lounge layout and seating arrangements to maximize guest comfort and flow.

Food and Beverage Attendant at Grand Hyatt Hotel (2014-09 – 2016-06)

• Provided end-to-end 5-star service to all guests, including set up and running Private Dining functions as sole waiter.
• Assisted guests with menu selections and special requests, improving order accuracy and enhancing overall dining experience satisfaction.

Food and Beverage Attendant at Quay West Suites Melbourne Hotel (2014-05 – 2015-04)

• Provided efficient, friendly and professional service to all in-house or external guests.
• Assisted guests with menu selections and special requests, enhancing overall satisfaction and increasing repeat patronage through personalized service.

Flight Attendant at Air Mauritius Ltd. (2006-08 – 2013-12)

• Ensured the safety and security of crew, aircraft and passengers throughout the flight by adhering to safety protocols
• Demonstrated cultural sensitivity while serving a diverse clientele, adapting service approaches to passenger needs.
• Promoted brand image of Air Mauritius, attracting high end travelers and enhancing overall tourism appeal

Master of Business Administration – Kaplan Business School (2017-03 – 2018-12)

Bachelor of Business in Hospitality and Tourism Management – Kaplan Business School (2014-03 – 2017-03)