Bianca Boglaru

Dynamic and detail-oriented professional with a strong background in hospitality, customer service, and team management. Experienced in front desk operations, administrative support, and leading teams in fast-paced environments. Fluent in English and Romanian, with additional language skills in Italian and Spanish.

Known for delivering excellent customer experiences, improving operational efficiency, and supporting business growth. Currently seeking an opportunity in Alicante within an international or English-speaking environment.

Receptionist - Xanadu Hotel - London, UK

(2023-01 - 2025-06)

• Acted as the main point of contact for guests, ensuring a professional and welcoming experience
• Managed high volumes of calls, emails, and guest inquiries efficiently
• Maintained and updated booking systems and customer databases
• Handled administrative tasks including scheduling, correspondence, and record keeping
• Ensured reception area met high presentation and service standards

Café Supervisor - Ahimsa Café - London, UK

(2022-02 - 2023-01)

• Supervised daily operations, ensuring smooth service and team coordination
• Managed cash handling, stock control, and supplier communications
• Trained and supported team members to improve service quality
• Introduced process improvements to increase efficiency and customer satisfaction

Store Manager - Firezza - London, UK

(2018-04 - 2021-01)

• Led and motivated a team to achieve strong performance and sales targets
• Managed budgets, payroll, inventory, and daily operations
• Created staff schedules to optimize productivity and reduce costs
• Recruited, trained, and developed employees, supporting career progression
• Improved store layout and customer experience, increasing overall sales
• Ensured compliance with health, safety, and operational standards

BSc (Hons) - Business Administration - University of Suffolk (2020 - 2024)

MSc - International Business - University of Bolton