Danilo Rodrigues

Pursuing a Master's degree in Digital Product Management at Barcelona Technology School, moving into product after 15 years of premium customer service at Emirates. Early product experience in media (Grupo RBS, 2007–2010) and a postgraduate degree in User Experience (2022). Video editor (Film Editing Certificate, 2016) with a visual, storytelling approach.

Native

Portuguese speaker, fluent in English, and improving Spanish.

First Class Cabin Crew at Emirates (2010-11 – 2026-01)

• Delivered personalised service to First Class customers on long-haul flights, identifying needs and resolving issues in real time.
• Balanced competing customer priorities within strict time and operational constraints.
• Worked with colleagues and customers from 100+ nationalities.

Project Manager / Business Analyst at Grupo RBS (2007-10 – 2010-10)

• Managed digital product initiatives for the migration of TV, radio and newspaper products into internet-based digital formats.
• Translated business and customer needs into digital solutions together with business stakeholders, designers and technology teams.
• Monitored product usage and performance to identify opportunities to improve the products and the customer experience.
• Collaborated with designers on prototypes and with technology leads on technical feasibility.

Work and cultural exchange program at Disney International College Program — Walt Disney World (2006 – 2006)

Master's Degree in Digital Product Management – Barcelona Technology School (2026 – 2027)

Bachelor's Degree in Communication (Concentration: Marketing & Advertising) – Unisinos (2020 – 2020)

Postgraduate Diploma in User Experience – Anhembi Morumbi (2022 – 2022)

Film Editing Certificate – MET Film School (2016 – 2016)