Madelyne Martinez

Bilingual administrative and customer service professional with more than 20 years of experience supporting clients, maintaining accurate records, processing payments, coordinating appointments, and managing front-office operations in fast-paced environments. Brings strong data-entry, documentation, communication, and problem-solving skills, along with three years of hands-on family caregiving experience coordinating medical appointments and daily support for an older adult. Recognized for professionalism, accuracy, empathy, and dependable service; well suited for patient registration, patient access, medical front office, and administrative support roles.

Toll Collector at Auto Expreso (2022-02 – 2026-07)

• Assisted motorists, answered questions, and resolved routine service issues professionally in a high-volume environment.
• Processed payments, reconciled daily funds, and maintained accurate transaction records and reports.
• Entered transaction information accurately while following established security and operational procedures.

Family Caregiver at Private Family Care (2019-03 – 2022-01)

• Coordinated and provided transportation to medical appointments, helping maintain an organized schedule for ongoing care needs.
• Prepared meals and provided dependable in-home assistance with daily routines and household needs.
• Offered consistent companionship and support while communicating changes in needs and helping maintain a safe, comfortable home environment.

Bridal Consultant at David's Bridal (2000-01 – 2017-12)

• Scheduled customer appointments, maintained records, and supported timely follow-up and communication.
• Processed payments, orders, returns, and related documentation while maintaining organized files.
• Resolved customer concerns and supported management with correspondence and administrative tasks.

Service Specialist at Ricoh (2010-08 – 2012-08)

• Supported office operations through receptionist coverage, data entry, document handling, file maintenance, and mail distribution.
• Prepared copy, print, and scanning projects from written and verbal instructions with strong accuracy standards.
• Operated computers, high-speed scanners, digital copiers, and other office equipment; used Microsoft Word, Excel, and Outlook.

Service Specialist at DTI (2007-02 – 2010-08)

• Provided office-services support including document preparation, file handling, mail processing, and receptionist duties.
• Assisted with meeting-room preparation, supply coordination, and organization of shared office areas.
• Managed multiple assignments under deadlines while maintaining professional service and attention to detail.

Assistant Store Manager at Burlington Coat Factory (2004-07 – 2006-10)

Supervised and trained staff, prepared schedules, handled escalated customer issues, maintained records, and supported cash-office and compliance functions.

Sales Associate at Blue Diamond Jewelers (2014-02 – 2015-07)

Provided bilingual customer support, processed financial transactions, maintained sales records, and assisted with client follow-up and documentation.

Coursework in Business Administration – Caribbean University

High School Diploma – Julio Vizcarrondo High School