Matt Matt

Resourceful and detail-oriented Customer Service Agent with over 3 years of experience in client support, sales, and account assistance. Proven ability to handle diverse customer inquiries, manage transactions with high accuracy, and provide clear information on products and services. Eager to leverage strong communication and problem-solving skills to enhance customer satisfaction and contribute to organizational success.

Customer Service Agent at TELEPERFORMANCE COLOMBIA (2018-03 – 2018-04)

• Orchestrated flight reservations and modifications.
• Furnished comprehensive information regarding flight schedules.
• Facilitated ticket purchases and cancellations.

Customer Service Agent at ATENTO SA (2021-05 – 2021-09)

• Executed transactions and data modifications within banking systems with exceptional accuracy.
• Provided expert financial information and tailored banking solutions to clients.
• Addressed customer inquiries and service requests through online channels.

Customer Care Agent at SUTHERLAND (2022-03 – 2022-06)

• Navigated complex systems to efficiently locate medical providers and verify prescription details.
• Disseminated information regarding insurance plans and coverage benefits.
• Assisted customers with online inquiries and resolution of service requests.

Sales Agent at TDCX (2022-06 – 2022-11)

• Specialized in the strategic sale of insurance and protection policies.
• Delivered clear and precise explanations of plans, terms, and conditions.

Customer Service & Sales Agent at TTEC COLOMBIA (2023-03 – 2023-06)

• Executed sales of protection policies, devices, and network plans.
• Provided detailed insights into customer accounts and delivered exemplary service.

Audio Technician – DNA Music (2023 – 2023)

High School Graduate with an Academic Degree – Colegio Cristiano Kabod (2014 – 2017)

Computer Equipment Maintenance Technician – SENA (2016 – 2017)