Mounir Berdjane
Executive Relations Specialist
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Sobre mí
Dynamic and results-driven operations leader with 15+ years of experience at
Amazon, specializing in last mile logistics, executive relations, and customer experience. Proven track record managing 50–60 critical incidents per month,
leading teams of 20–25 associates, and delivering measurable results: +10%
CSAT, -20% AHT, and -30% error rate through AC3 implementation. Currently seeking new challenges in logistics and supply chain, while completing a
Master's degree at Unie University, Madrid
Experiencia
Amazon, ONCF
Educación
Master's Degree — Logistics & Supply ChainManagement
European Bachelor — Management & Administration of SMEs | 2025
DEUG in Physics — Mohammed V University | 2005
High School Diploma in Experimental Sciences | 2002
