Roberta Ronchi

Multilingual Hospitality & Logistic Expert with extensive experience in hotel luxury market and internationa cruise operation. Currently serving as port delivery agent in Fuerteventura for Intercruises, managing shore excursiones and logistic for AIDA, TUI, MSC, CUNARD and Costa Crociere. Expert in Asterix, Microsift 365 (TEAMS, ONE NOTE and OUTLOOK) and high pressure problem solving. Fluent in 5 languages (ITALIAN, ENGLISH, SPANISH, FRENCH and GERMAN)

Port Delivery Agent / Shorex Coordinator - Itercruises Shoreside and Port service - Canary Island

(2024-01)

• Lead coordinator for ground operation and Shore Excursions for AIDA, TUI, MSC, COSTA and CUK
• Managing real time logistic using ASTERIX to ensure seamless guest transition and excursion departures
• Acting as the primary poin of contact for cruise hotel managers and local suppliers to maintain five stars service standards
• Utilizing TEAMS and ONE NOTE to synchronize operation across multliple ports and departments

EXCURSION SALES MANAGER AND GUSTE RELATION SPECIALIST IN MAURITIUS - GOING HOTEL - Mauritius

• Managed the entire excursion portfolio achieving records sales trough personalized guest consutation
• colaborated with the fron office to enhence the GUEST JOURNEY for EUROPEAN high networth individuals

RESTAURANT FINALCIAL CONTROLER & HEAD HOSTESS - VILLAGGIO OLIMPICO SESTRIERE

• Responsable for finalcial reporting, daily audits and budget optimization for the FB department
• Supervised the reception Team and manged front-of-house operation for fine-dining-venues
• Ensured impecable service standards for VIP guest and international delegation

TOUR ESCOR - Costa Crociere

• Private client liaison & personal concierge
• Provided high level personalized assistance and companionship diverse for a diverse international clientele, ensuring a premium experience tailored to specific needs

High school diploma - Modern languages

Universidad de Santiago de Compostela

CAMP - Costa Crociere