Rus Alma

Client-obsessed manager with seven years of experience turning premium accounts into long-term relationships. I work where service meets revenue — guiding VIP members, recovering at-risk customers, and closing high-value real-estate deals across four languages and three countries.

VIP Customer Manager — Middle at TALK WITH US (2025-05 – Present)

End-to-end support and resolution for premium clients; personalised communication that protects satisfaction and lifetime value across complex cases.

Conversion & Retention Manager at NFH.APP (2023-09 – 2024-08)

Analysed behavioural data to identify churn signals, then partnered with product, marketing and sales on targeted offers, loyalty programs and feedback loops that converted at-risk users into repeat customers.

Real Estate Manager at SÖNMEZ CONSTRUCTION (2022-12 – 2023-04)

Sales and leasing of investment properties to international buyers — consultancy, negotiation, deal closing, and training of a small client-facing team.

Customer Service Manager — Middle at CINEWORLD (2018-09 – 2019-11)

High-volume phone and chat support; resolved escalations efficiently while communicating product and operational details with clarity.

BA in Architecture – Vistula University (2016 – 2020)