Simone Maiorca

Highly motivated bilingual customer service and sales professional with 10 years of related working experience, looking for new challenging positions. Well versed in staff training,

creating a good environment with common targets. Best in building long-lasting relationships with clients, sharing common goals, creating win-to-win situations, through empathy, shared visions and commitment.

2022-08 -

2022-02

2021-12 -

2019-07

2018-05 -

2014-07

Sales Agent for Booking.com and Rentalcars.com

Majorel.com, Turin, Italy

● Contracted car rentals via phone, sold insurance, customer service

● Received excellent compliance feedbacks

● Average CSAT score: 5 out to 5

Trainer for SKY

Eurocall, Catania , Italy

● Developed training programs and material for new employees

● Built a common team spirit and common goals, in-line with business objectives

● Newly trained employees ramped-up quickly and hit their team targets from the 1st day on their job

Sales Executive for SKY

Eurocall, Syracuse, Italy

● Sold new contracts to customers through outbound calls (B2B & B2C)

● Rewarded as best national seller of SKY Group for two consecutive years and hit team targets every quarter

● Exceeded CSAT for 2 consecutive years

2013-06 -

2011-09

Customer Service Representative

Civita Sicilia, Siracusa, Italy

● Museum ticket officer performing administrative or clerical tasks,

which may include special projects or program related activities

● Provided backup maintenance and support of the ticketing system

● Kept constant contacts with publishing houses for bookshop supplies

2011-08 -

2010-05

Employee Labor Union

UILl, Syracuse, Italy

● Validated the eligibility of the documentation of people with disabilities

● Approved all the valid documentation for economic support to families in a state of poverty

● Assisted tax assistance center documentations for worker

2009-07 -

2004-09

High School Diploma

Linguistic Institute