Sameer Naimpalli
Customers & Client SME, Trainer Ground Operations
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Tietoja
Dynamic and results-driven Customer Service Executive with @over 15 years of proven Excellence in the Aviation Industry, @specializing in Passenger & Client Handling and Training for @Ground Operations & Safety modules. Recognized for @delivering high-impact outcomes by leading cross-functional @teams, and exceeding business objectives. Builds strong @stakeholder relationships and adapts swiftly in a fast-paced environment.
Kokemus
Clients - Bombay Flying Club, Ruia College & IITC
Jet Airways — Trainer & Facilitator
- Conducted interactive sessions on English and email communication, airport procedures (check-in, boarding, arrival & baggage procedures)
- Instructed on interview processes, skills & personal grooming
- Developed model role plays on professional communication skills and interaction v/s transaction
Delivered Induction, Refresher & Safety Training across India & International locations
Led a team of 10 professionals, fostering an agile and high-performance culture
Collaborated with leadership to align training initiatives with corporate strategy
Managed grievance resolutions achieving 75% positive customer comeback
Reduced turnaround response time by 40% through process optimization
Built strategic partnerships to strengthen brand Jet Airways Customer Service Executive (Jun1997-Sep2008)
Mumbai International Airport - Handled boarding & Baggage operations
Coordinated turnaround schedules
Koulutus
- BUSINESS COLLEGE HELSINKI
Vocational Qualification in
Business
Jan 2025 - May 2026
(Integration : Level B1) - Jan 2023 - Jan 2024
TAITOTALO
- MUMBAI UNIVERSITY
