Sameer Naimpalli

Dynamic and results-driven Customer Service Executive with @over 15 years of proven Excellence in the Aviation Industry, @specializing in Passenger & Client Handling and Training for @Ground Operations & Safety modules. Recognized for @delivering high-impact outcomes by leading cross-functional @teams, and exceeding business objectives. Builds strong @stakeholder relationships and adapts swiftly in a fast-paced environment.

Clients - Bombay Flying Club, Ruia College & IITC

Jet Airways — Trainer & Facilitator

• Conducted interactive sessions on English and email communication, airport procedures (check-in, boarding, arrival & baggage procedures)
• Instructed on interview processes, skills & personal grooming
• Developed model role plays on professional communication skills and interaction v/s transaction

Delivered Induction, Refresher & Safety Training across India & International locations

Led a team of 10 professionals, fostering an agile and high-performance culture

Collaborated with leadership to align training initiatives with corporate strategy

Managed grievance resolutions achieving 75% positive customer comeback

Reduced turnaround response time by 40% through process optimization

Built strategic partnerships to strengthen brand Jet Airways Customer Service Executive (Jun1997-Sep2008)

Mumbai International Airport - Handled boarding & Baggage operations

Coordinated turnaround schedules

1. BUSINESS COLLEGE HELSINKI

   Vocational Qualification in

   Business

   Jan 2025 - May 2026

(Integration : Level B1) - Jan 2023 - Jan 2024

TAITOTALO

• MUMBAI UNIVERSITY

Bachelor of Commerce