Camilia A

Customer-focused professional with extensive international experience supporting guests and clients in luxury hospitality, VIP environments, reservations and major events. Skilled in listening carefully, resolving concerns, coordinating with different teams and communicating clearly in fast-paced settings. Brings a calm, discreet and service-minded approach, strong organisation and a genuine commitment to positive customer experiences. Fluent in French and English, with intermediate Spanish.

Assistant Restaurant Manager at Waves Restaurant (2026 – 2026)

• Supported daily operations and helped ensure a positive, consistent customer experience.
• Responded to guest requests and service concerns, coordinating with colleagues to find practical solutions.
• Communicated clearly between front-of-house and kitchen teams during busy service periods.

Hotel Coordinator at On Location – Paris 2024 Olympic Games (2024-07 – 2024-08)

• Coordinated accommodation arrangements for VIP clients and delegations during a major international event.
• Acted as a communication link between guests, hotels and event organisers, following up on requests and resolving issues promptly.
• Managed changing priorities in a high-pressure environment while maintaining professionalism and discretion.

VIP Hostess at Cartier – Rue de la Paix (2023-09 – 2024-06)

• Provided attentive, personalised service to VIP clients during boutique visits and private events.
• Handled client requests with discretion, tact and strong attention to detail.

Supervisor at Hotel Origin (2021-04 – 2022-10)

• Supported daily operations, monitored service quality and helped resolve guest concerns.
• Guided new team members and reinforced consistent customer-service standards.

Reservations Manager at Mint Restaurant / Lounge (2019-06 – 2019-10)

• Managed reservations, guest enquiries and seating plans while coordinating with operational teams.
• Helped organise guest demand around restaurant events and changing booking requirements.

Receptionist at 7Pines Resort Hotel by Hyatt (2019-04 – 2019-06)

• Handled front-desk and guest-relations requests for an international luxury-resort clientele.
• Responded to questions and concerns professionally, helping guests access timely assistance.

Restaurant Supervisor at Burger Boutique (2018-02 – 2019-01)

• Coordinated daily team operations and supported smooth, customer-focused service.
• Trained and supervised colleagues, managed stock and addressed guest feedback.

Head Hostess / Hostess Manager at Peyote Restaurant – DIFC (2017-01 – 2017-11)

• Coordinated reservations, VIP events and guest-relations activities during pre-opening operations.
• Trained the hostess team and supported a smooth, welcoming customer journey.

Supervisor at Inka Lounge – Sofitel Downtown Dubai (2016-08 – 2016-12)

• Supervised a team of 15+ employees and supported daily service delivery.
• Managed staff schedules, guest relations and operational coordination.

Guest Relations Executive at Somewhere in Dubai Hotel – Dubai Marina (2016-01 – 2016-08)

• Responded to guest requests and concerns, providing personalised assistance.
• Supported events and worked to maintain guest satisfaction.

Hostess at Emirates Lounge (2011 – 2014)

• Provided premium customer service to international passengers in an exclusive airport-lounge environment.

Bachelor’s / Licence in Sciences – Université de Créteil (2008 – 2008)