A

I am a very highly motivated and enthusiastic individual. I am Committed and determined in achieving set goals to the highest standards at the best of my abilities. I am fully experienced in customer service and possess excellent telephone manners as well as having exceptional written communication skills. I use my knowledge to the fullest extent possible which makes me a valuable asset.

Receptionist - Portman dental and Implant Clinic / Portman Dentex

(2021-03)

• Booking & cancelling appointments for patients / email enquires / phone calls
• Greeting visitors & giving relevant information / dealing with non-clinical tasks of an administrative nature
• Prepare & send patients bills/invoices
• Inform patients of finance options available at the practice where necessary
• Advise any upcoming promotions & deals
• Assist patients in filling out medical history forms
• Ensure all dental office equipment is functioning properly
• Keeping a good rapport with the dentists, hygienist & colleagues
• Complete banking on a closing shift

Receptionist - BE Offices - Milton Keynes - Milton Keynes

(2019-10 - 2020-08)

• Front of house receptionist
• Dealing with internal & external emails
• Answering internal & external phone calls on the switchboards
• Liaising with maintenance offices/ logging his daily jobs on the system
• Organising deliveries, recording & informing clients when they arrive
• Liaising with the security guards & giving daily hand over reports at end of shift
• Monitoring the security camera through the day when security are not in & controlling private car park barrier
• Information giver to clients & walk ins
• Reporting updates on the system for the building to maintain upkeep of the building e.g. coffee machines, lights etc
• Liaising with the cleaning team- handing out keys etc from the safe & monitoring their logging in & reporting if needed
• Helping contractors on site- handing out fobs, making sure they are properly logged in etc
• Updating database for viewings for external clients looking for office space
• Booking internal meeting rooms, updating & confirming requirements needed
• Working as a team
• Building rapport & connecting with clients-I believe people may forgot what you said but never forget how you made them feel

Sales Assistant - Victoria's Secret (Milton Keynes) - Milton Keynes

(2018-07 - 2019-09)

• Fitting room/bra measurement trained
• Sell Sell Sell- selling targets every two hours to go 'green' /excellent selling skills helping to go green
• Headsets to communicate with colleagues & management / multitasking quickly and efficiently
• Stockroom/Processing area trained /organizing things in size and colour order
• Till trained
• Customer recognition on google review for excellent customer service

Customer focused sales assistant - Warren James Jewellers (Milton Keynes) - Milton Keynes

(2018-03 - 2018-07)

Customer focused sales assistant at UK's best value jewellers

• Till trained with customer transactions, exchanges, special orders and stock data entry
• Good selling skills 'making the customer fall in love with the item' but also listening to what the customer wants and helping them get what they need
• Good at working under pressure & working alone & part of a team

Service Team operative - Broadspire (Crawford & Company) (Milton Keynes) - Milton Keynes

(2016-02 - 2018-03)

Service Team operative for Motor Claims Company

• Data entry for invoices, injury claims, engineer reports etc.
• Updating files, admin type role
• Working on a small team completing tasks & working alongside claims handlers
• Light telephone work to policy holders and brokers or internal calls

Sales assistant - Next Christmas Temp (Milton Keynes) - Milton Keynes

(2016-11 - 2017-02)

• Sales assistant, fully till trained and excellent at building rapport with customers
• wide knowledge of ordering items in & collecting pre-paid parcels/stock room trained
• worked well under pressure at busy times (Boxing Day) & got recognition for great customer service from customers

Receptionist - David Lloyd Leisure (Milton Keynes) - Milton Keynes

(2014-10 - 2016-10)

Receptionist- gate keeper of the health club

• Responsible for checking people in, making bookings, frequent communication with membership & sales
• Messenger & organizer
• Working in a team to achieve daily tasks
• Helped with set up of huge events (open weekends & great British tennis weekends…etc)
• Answering phones, transferring calls & speaking over the tannoy for announcements

Level 3 Cache Diploma - Child Care and Education - Milton Keynes College

GCSE's - Denbigh School