Aashi Pania

Detail-oriented professional skilled in managing cross-functional teams to enhance business operations. Proven record in mitigating risks and ensuring compliance with regulatory standards, resulting in improved efficiency and client satisfaction.

Platform Administrator - Aegon UK - Peterborough, United Kingdom

(2025-03)

• Administered member records for 2,000+ customers, achieving 25% reduction in data errors through audits
• Processed over 1,000 pension contributions monthly, ensuring 99.9% accuracy and timely allocation
• Ensured compliance with EU/UK standards and regulations, including AML risks
• UK FCA Standards, HMRC RTI Reporting, GDPR (UK/EU), BACS Protocols.

Business Operations & Project Analyst - American Express - Gurgaon, India

(2022-03 - 2024-09)

Elicited and documented requirements for global business integration and complex cross-border initiatives, ensuring compliance with EMEA (GDPR), APAC (HKMA/SFC), and CIPP US regulatory standards.

• Analyzed existing acquisition processes to identify bottlenecks and implemented onboarding tools, enhancing process efficiency.
• Developed comprehensive project plans, including timelines, resource allocation, and KPI success metrics.
• Streamlined business operations and onboarding tools, reducing process cycle time by 25% while maintaining strict AML/KYC protocols.
• Led cross-functional teams to deliver 8 plus projects on time, improving operational KPIs by up to 15%
• Coordinated resource allocation that increased project throughput by 20% within one year
• Developed data-driven dashboards that increased reporting accuracy by 30%, enabling faster decision-making.
• Identified and mitigated operational risks, contributing to a 15% reduction in compliance issues.
• Championed continuous improvement culture by leveraging data-driven insights to overhaul legacy workflows, aligning complex stakeholder requirements with technical delivery to support strategic business goals.

Business Operations - TCS TATA Consultancy Services (Nest Pensions) - Mumbai, India

(2017-02 - 2021-10)

• Directed cross-functional teams of 150+ members, improving project delivery speed by 30%.
• Streamlined pension processing workflows, cutting cycle times by 25% while maintaining compliance.
• Implemented quality control measures that reduced errors in client accounts by 40%.
• Led investigations into complex complaints and quality audits to identify and rectify systemic process issues.
• Documented Standard Operating Procedures (SOPs) for product launches and improved system capabilities, providing clear guidelines for operational consistency.
• Translated business needs into actionable requirements and user stories for SMEs, managers, and developers, facilitating effective communication and project alignment.
• Supported User Acceptance Testing (UAT) and monitored applications to ensure smooth service releases and deployments.
• Mentored junior staff, increasing team productivity and reducing turnover by 20%.
• Collaborated with technical teams to map data fields for HMRC RTI payment engines, ensuring tax codes and PAYE deductions are reported accurately to prevent regulatory penalties.
• Coordinated global teams to manage Business Continuity (BCP), ensuring uninterrupted pension services during system updates and real-time emergencies.

Customer Service - FIS (Fidelity Information Services-Bill Pay) - Mumbai, India

(2013-09 - 2014-12)

• Resolved 95% of customer inquiries on first contact, client satisfaction scores 100%.
• Managed 50+ daily billing and payment issues, ensuring timely resolution and customer satisfaction.
• Trained new hires on system use and communication standards, accelerating onboarding by 25%.
• Trained and coached 10+ new analysts on FDCPA compliance and soft-collection workflows, enhancing team communication to meet strict federal guidelines.

Human Psychology at Workplace, Business and Marketing Management - Mumbai University (2018-09)