Abanoup Wasef

IT Support Specialist with a B.S. in Computer Information Systems and hands-on experience supporting end users, POS systems, endpoints, desktop environments, and basic network connectivity in fast-paced business environments. CompTIA A+, Network+, and Microsoft 365 certified. Experienced in POS deployment, hardware and software troubleshooting, workstation setup, user training, and technical documentation.

Built hands-on labs in Active Directory, Windows Server, imaging, and networking to strengthen real-world IT support skills.

POS Systems Administrator at Trinity Petroleum Group Inc. (2017-08 – Present)

Installed, configured, and supported POS systems across retail store operations with responsibility for hardware troubleshooting, workstation setup, CCTV systems, and user training.

• Installed, configured, and supported POS systems including Clover, NRS, Talech, and Elavon across retail store operations
• Troubleshot POS terminals, payment devices, receipt printers, barcode scanners, cash drawers, and related peripherals to reduce downtime
• Set up back-office workstations, including Windows configuration, peripheral connectivity, software setup, and basic network connectivity support
• Installed and maintained CCTV systems, including camera setup, DVR/NVR configuration, and routine operational support
• Created user guides, quick-reference documentation, and basic SOPs for managers and staff
• Trained managers and employees on POS operations, payment workflows, and first-level troubleshooting steps
• Worked with vendor support teams to escalate hardware, payment, and connectivity issues and help drive resolution
• Provided day-to-day technical support for store systems and user issues in a high-volume environment, ensuring minimal downtime and uninterrupted operations

Freelance IT Support Technician at Self-Employed (2020-01 – Present)

Provided on-site and remote technical support for Windows and mobile devices with focus on hardware diagnostics, workstation setup, and end-user onboarding.

• Provided on-site and remote technical support for Windows desktops, laptops, and mobile devices for individuals and small business users
• Resolved hardware, software, printing, and connectivity issues, including Wi-Fi, DNS, DHCP, and basic network troubleshooting
• Performed workstation setup and rebuilds, including OS installation, driver updates, software installation, and end-user onboarding
• Assisted users with Microsoft 365 apps, Outlook setup, Teams access, password resets, and account-related support
• Diagnosed hardware issues and completed upgrades such as RAM, SSD, and peripheral replacement
• Performed hardware diagnostics and component-level repairs on iPhones, iPads, and laptops, including screen replacements, digitizer repairs, and battery replacements
• Configured printers and user devices, documented repeatable fixes, and created setup notes for future support use

B.S. in Computer Information Systems – California State Polytechnic University, Pomona (2024-12)

A.S. in Computer & Information Systems – Fullerton College (2022-05)