Kent Beceiro

Hands-on IT Support Technician with practical experience diagnosing, repairing and configuring laptops, desktops, printers and other IT equipment. Experienced in Windows installation and troubleshooting, hardware diagnostics, software and driver installation, IT asset management and end-user support. Currently working as a Junior IT Refurb Technician after being promoted from an operational role, alongside ongoing freelance IT support experience.

A logical and patient problem-solver who is comfortable investigating technical issues independently, researching unfamiliar faults and communicating solutions clearly to users with different levels of technical knowledge. Looking to develop a long-term career within internal IT support, providing direct technical assistance to colleagues and helping maintain the technology they rely on day to day. Particularly interested in IT Support, Service Desk and Desktop Support roles offering hands-on experience and structured development.

Junior IT Refurb Technician - TECH RECYCLE

(2026-01)

Promoted from Warehouse Operative / Backup Driver

• Diagnose and troubleshoot hardware and software faults across laptops, desktops and a broad range of electronic equipment.
• Use systematic fault-finding and component testing to isolate problems and determine appropriate repair or refurbishment actions.
• Install and configure Windows operating systems, drivers and software on laptops and desktop PCs.
• Refurbish and troubleshoot computers, NAS devices, network switches, printers and other technology.
• Work with specialist medical, industrial and conferencing equipment, adapting troubleshooting techniques to unfamiliar hardware.
• Perform functional testing and hardware inspections to identify defective, damaged and reusable components.
• Promoted into the technical team within approximately two months after demonstrating technical aptitude, reliability and the ability to learn quickly.

Freelance IT Support Technician - MANYAMAN (UK) LIMITED

(2019-01)

• Provide ongoing IT support to colleagues across laptops, desktops, printers, mobile devices and other workplace technology.
• Diagnose hardware and software problems by gathering information, investigating likely causes and working through potential solutions.
• Install and configure Windows operating systems, applications, updates and hardware drivers.
• Troubleshoot computer performance, software, printer, peripheral and general Windows issues.
• Maintain workplace devices through operating-system, software and driver updates.
• Explain technical problems in straightforward language and adapt explanations to the user's level of technical knowledge.

Warehouse Operative / Backup Driver - TECH RECYCLE

(2025-11 - 2026-01)

• Processed and tracked laptops, desktops, servers and peripherals using internal inventory systems.
• Inspected equipment for damage, missing components and potential faults; promoted to Junior IT Refurb Technician within approximately two months.

Warehouse / Stageforce Operative - BURBECK INTERIORS

(2025-03 - 2025-08)

• Managed digital inventory and asset records using Stageforce and coordinated requirements with designers and operations colleagues.
• Promoted within the first month after demonstrating reliability and an ability to quickly learn operational processes.

Franchise Delivery Driver - DPD

(2024-11 - 2025-01)

• Managed time-critical workloads using digital route-management systems and resolved customer and operational issues.

Freight Warehouse Operative / Manager - HAWK AVIATION EUROPE

(2017-10 - 2019-01)

• Inspected, logged and tracked aircraft components; verified technical documentation and maintained accurate digital records.
• Trusted to take responsibility for warehouse operations when required, developing leadership, organisation and accountability.

Various Roles - Additional Employment

Retail, barbering, business administration, delivery and warehouse environments.

BSc - Computer Science - BRUNEL UNIVERSITY LONDON (2020 - 2024)

BTEC Level 3 Extended Diploma - Business - KINGSTON COLLEGE (2014 - 2016)

GCSEs - Multiple - THOMAS KNYVETT COLLEGE (2010 - 2014)