Abdullah Waleed
2nd Line IT Engineer | Aspiring Junior Cloud Engineer
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About
2nd Line IT Engineer at Planet Intelligent Technologies with hands-on experience across Microsoft Azure, Microsoft 365, Intune, Windows administration and multi-tenant MSP environments. Experienced in deploying and configuring Azure virtual environments, including compute and storage resources, alongside supporting Windows and Microsoft cloud technologies. Now focused on progressing into a Junior Cloud Engineer role, building on practical cloud administration, infrastructure troubleshooting and automation skills.
Experience
2nd Line IT Engineer - Planet Intelligent Technologies
(2025-12)
- Managed multi-tenant MSP environments with technical responsibility for user lifecycle management across Microsoft 365.
- Administered Azure cloud environments and modern device management using Microsoft Intune.
- Supported cloud infrastructure and Microsoft technologies, bridging desktop support with cloud-focused administration and troubleshooting.
IT Support Engineer (Intern) - Fortray Global Services
(2025-06 - 2025-12)
- Delivered 1st/2nd line support to 100+ users across 8 clients, maintaining 95% first-contact resolution for Windows OS, Office 365, Active Directory, SharePoint and OneDrive.
- Deployed and configured Azure virtual environments, including provisioning virtual machines and configuring compute and storage resources.
- Installed and configured desktops, laptops, printers and mobile devices remotely and on-site, improving deployment speeds.
- Managed and prioritised ITSM tickets, achieving high SLA compliance and reducing average escalation time by 30%.
- Diagnosed and resolved software, hardware and basic network connectivity issues at first touch; escalated complex cases to Level 3 teams.
- Assisted with Windows Server administration, managing user accounts and administering Active Directory, DNS, DHCP and Group Policy across domains.
Education
Bachelor of Science - Physiotherapy - Teesside University (2023-05)
Level 3 Diploma - Sports - Woking College (2017-05)
Level 3 Certificate - IT - Woking College (2017-05)
