Paul Coote

I am a very hard-working and determined individual who has over twenty-four years’ experience in the IT industry. Most of which has been based in London, Cambridge & Essex - where I have gained firsthand experience of the IT industry in small businesses to a top 500 company.

Due to my experience on customer sites & global support, I have developed good customer relations & communication skills, I enjoy helping customers, colleagues and companies with IT problems.

I am very determined to succeed in my IT career sector and I have self-studied the VMware VCA & VCP5-DCV, VCP6-DCV, CompTIA A+ and MCDST Exams. I am always willing to learn new things to improve as a person and engineer to help the right company succeed.

IT Systems Engineer (2nd / 3rd line) at Amcor (2012– Present)

• Support and maintain a global VMware environment consisting of 200+ hosts and 2,200+ virtual machines.
• Administer core infrastructure services including Active Directory, GPOs, Windows Server, storage, and backup platforms.
• Deploy, decommission, and maintain physical and virtual server infrastructure.
• Configure and support HP SAN storage.
• Administer enterprise backup solutions including Veeam and Backup Exec.
• Provide 2nd/3rd line support across server, virtualization, infrastructure, and end-user environments.
• Act as an escalation point for the global help desk.
• Serve as the first point of contact in EMEA as the sole Systems Administrator in the region.
• Take ownership of infrastructure projects involving hardware, ESXi, storage, virtual machines, and server installations.
• Provide on-call support for server infrastructure across 130 global locations.
• Support Hyper-V to VMware ESXi migration activities, including workload movement and post-migration support.
• Provide support for vSphere and vCenter environments across versions 5.5 to 8.0.
• Perform proactive health checks, troubleshooting, and incident resolution across infrastructure platforms.
• Support hardware rollouts, server deployments, decommissioning, and upgrading activities.
• Maintain Remote Desktop / Terminal Services environments.
• Deliver remote support across EMEIA, North America, LATAM, and APAC.

VMware VCA & VCP5-DCV, VCP6-DCV