Abigail Cross

Customer assistant

Talent

SwadlincoteMember since October 21, 2026

Clear, friendly communication and customer supportAccuracy when handling payments and till transactionsOrganisation and prioritising tasks in busy settingsLearning and using different workplace systemsTeamwork, reliability and working independentlyAdapting to changing tasks and customer needsKeeping work areas tidy, safe and well organisedSupporting event preparation to tight deadlinesbasic marine engineeringbasic seamanshipCompetent Crewbasic cateringSailing Stage 2supervised coxswain experience

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About

Organised, friendly and adaptable professional with experience in customer service, retail operations and hospitality. Confident communicating with customers, handling payments accurately, using a range of service systems and balancing different tasks in busy environments. Known for a positive attitude, a willingness to learn and the ability to work both independently and as part of a team.

Now looking to transfer these skills into an office administration, reception or customer support role and develop new skills in a different working environment.

Experience

Sainsbury’s (2018-07 – Present)

Support customers across checkouts, petrol station, kiosk, self-service tills, Scan & Go and Click & Collect.
Handle customer transactions and help resolve day-to-day questions in a helpful and professional manner.
Move between departments and systems as required, demonstrating flexibility and the ability to learn new processes.
Replenish shelves, return stock to the correct locations and help maintain a clean, organised shop floor.
Previously worked night shifts, preparing stock for the next trading day and supporting general shop-floor organisation.

Food & Beverage Host at Drayton Manor (2017-07 – 2017-11)

Supported food and beverage operations across the hotel, restaurants and hospitality areas.
Prepared and rearranged rooms for weddings, proms, christenings and birthday parties.
Worked to tight turnaround times to ensure event spaces were ready for scheduled functions.
Helped create a welcoming experience for guests in a busy, customer-focused environment.

Cashier / Shop Floor Assistant at Sports Direct (2016-07 – 2018-08)

Processed customer payments, handled cash and provided the correct change.
Assisted customers with product queries and helped them find items before checkout.
Helped ensure customers were served promptly and supported the smooth running of the shop floor.
Developed customer-service skills, confidence and responsibility when completing transactions.