Security Officer - Showsec Security Service - UK
(2025-01)
- Deliver professional security and stewarding at live events, venues and public-facing sites across the UK.
- Conduct access control, ticket and bag checks while maintaining a welcoming atmosphere for guests.
- Respond decisively to incidents — de-escalating confrontations and coordinating with management and emergency services.
- Produce accurate, timely incident logs and reports in line with operational and SIA standards.
- Act as a visible, approachable presence, providing directions and information to members of the public.
Incident / Customer Engagement Officer - TOB Consultant Services - England
(2025-01)
- First point of contact for all client enquiries — triaging, scheduling and resolving issues efficiently across multiple channels.
- Maintain meticulous client records, documentation and invoicing, supporting the consulting and accounting teams.
- Identify workflow improvements based on client feedback, contributing to measurable gains in service quality.
- Escalate complex financial and technical matters to senior staff, ensuring appropriate resolution.
- Uphold confidentiality and data-protection compliance (GDPR) in all client interactions.
Retail Security Officer - Mitie Security - Edinburgh
(2024-01 - 2025-01)
- Provided frontline security in a high-footfall Edinburgh retail environment, engaging professionally with the public.
- Monitored CCTV systems, conducted floor patrols and managed access control in line with site protocols.
- De-escalated challenging situations calmly, maintaining a safe environment for customers and colleagues.
- Maintained detailed incident logs and submitted reports to management promptly.
Assistant System Manager - Pekss Integrated Consulting Services
(2018-01 - 2021-01)
- Managed a portfolio of client accounts, ensuring consistent service delivery and prompt query resolution.
- Prepared and issued client invoices, receipts and financial correspondence with accuracy and professionalism.
- Coordinated across departments to meet client requirements and maintain quality standards.
- Authored written reports and briefings for clients, senior management and external stakeholders.
Financial Information / Traffic & Incident Officer - Lagos Metropolitan Area Transport Authority (LAMATA) & Lagos State Government - Lagos
(2017-01 - 2021-01)
- Patrolled road routes to monitor traffic flow and respond immediately to breakdowns, accidents and hazards.
- Managed incident scenes: directed traffic diversions, supported emergency services and provided first-line reassurance to motorists.
- Maintained two-way radio communications with control rooms, relaying real-time incident updates.
- Produced comprehensive incident reports, ensured lane clearance and enforced road safety procedures.
- Delivered accurate toll management and financial information services to internal and external stakeholders.
Revenue Officer - Lagos State Government – Isolo General Hospital - Lagos
(2013-01 - 2017-01)
- Delivered frontline revenue and billing services to hospital patients and visitors, handling queries with professionalism.
- Achieved 98% daily transaction accuracy in revenue collection, billing and cash reconciliation.
- Implemented process improvements that reduced revenue leakage by 15%.
- Prepared reconciliation reports for management review and external audit, ensuring full compliance.
