Adrian Boyd

Experienced and highly motivated retail leader with 15 years' Store Manager experience and a proven career progression through Tesco and Co-op, having worked across retail management positions since 2005. Currently responsible for a £5.4m annual-turnover Co-op food Store, leading teams to deliver strong customer service, operational standards, commercial performance and compliance. Experienced at both Store Manager and Area Manager level, including a successful six-month Area Manager secondment covering sickness, achieving an outstanding year-end performance rating.

Experienced in leading an area of up to 25 stores, supporting Store Managers with performance improvement, people management, operational routines, audits, new-store launches and HR matters. A confident and authentic leader who develops people, builds high-performing teams and creates a culture of accountability, trust and continuous improvement. Strong experience in coaching, succession planning, recruitment, performance management, compliance and delivering consistent standards across multiple locations.

Store Manager at THE CO-OP (2015-09 – Present)

Store Manager of a high-turnover Co-op food and petrol operation with annual turnover of approximately £5.4m, responsible for leading the store team and delivering exceptional customer service, operational standards, compliance and business performance.

• Lead the day-to-day operation of a high-turnover food and petrol store, ensuring consistently high standards of customer service and operational execution.
• Lead, coach and develop colleagues, creating an engaged and accountable team culture.
• Actively support individual development and succession planning, helping colleagues progress into higher-level positions.
• Have supported 10 colleagues to progress to their next work level, with several progressing to Store Manager positions.
• Maintain strong standards of safe and secure working practices across the store and fuel operation.
• Ensure compliance with relevant fuel-site safety requirements and operational procedures.
• Use coaching and constructive challenge to improve individual and team performance.
• Create an open and supportive management culture, encouraging colleagues to raise issues early and resolve them proactively.
• Build strong relationships with colleagues and provide clear direction and confidence when making operational decisions.
• Support wider business initiatives, including external upskilling and sharing best practice.
• Promote an inclusive working environment where colleagues are encouraged to contribute and perform at their best.

Area Manager – Six-Month Secondment at THE CO-OP

Successfully completed a six-month secondment as Area Manager, covering sickness and taking responsibility at a wider operational level.

• Led and supported Store Managers across the area, providing direction, coaching and performance support.
• Developed strong skills in senior-leader management, influencing, planning and networking.
• Successfully managed competing priorities across multiple stores and maintained focus on operational delivery.
• Supported Store Managers and management teams to identify performance gaps and implement structured action plans.
• Led waste and leakage audits across the area, identifying opportunities to improve performance.
• Supported stores that were off track by upskilling management teams and establishing clear actions for improvement.
• Supported the wider Area Manager team with operational processes, routines and business priorities.
• Provided HR support relating to disciplinaries, sickness management and dismissals.
• Successfully interviewed external candidates for Store Manager positions.
• Supported new-store launches at Area Manager level, overseeing the process from handover through to launch.
• Managed a failed test purchase process involving licensing, Trading Standards and the associated disciplinary process.
• Achieved an outstanding year-end rating following the successful secondment.

Store Manager at TESCO EXPRESS (2011-05 – 2015-09)

Managed a Tesco Express store, leading a team of 18 colleagues and maintaining strong standards across customer service, people development, operational delivery and KPIs.

• Led, motivated and developed a team of 18 colleagues.
• Delivered consistently high levels of customer service.
• Planned and delivered training and ongoing colleague development.
• Maintained weekly store standards and operational routines.
• Managed changing customer requirements and adapted to an evolving customer base.
• Worked consistently against weekly key performance indicators.
• Maintained a strong focus on standards, team performance and customer experience.

Deputy Manager at TESCO EXPRESS (2009-05 – 2011-05)

• Coached and led colleagues to deliver strong operational standards.
• Led staff training and supported individual development.
• Managed staff rostering and workforce requirements.
• Took full responsibility for the store in the absence of the Store Manager.
• Delivered required store standards and operational routines.

Team Leader at TESCO EXPRESS (2007-06 – 2009-05)

Progressed into team leadership responsibilities, developing experience in colleague supervision, customer service and day-to-day store operations.

Customer Assistant at TESCO EXTRA (2005-07 – 2007-06)

Developed a strong foundation in retail operations, customer service and working as part of a high-volume store team.