Sue-Ellen Paul
Retail Store Manager | Area Support | Retail Operations Leader
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About
Experienced Retail Store Manager with over 16 years' success leading high-performing stores and supporting regional retail operations. Commercially focused with extensive experience in driving sales, improving KPIs, developing successful teams and delivering exceptional customer service. A confident leader with expertise in multi-site support, recruitment, HR, performance management, visual merchandising and operational excellence.
Recognised for building strong relationships, motivating teams and consistently delivering business results.
Experience
Store Manager & Area Support at Quiz Clothing (2009-08 – 2026-06)
- Managed daily store operations ensuring excellent customer service
- Supported multiple stores and concessions
- Recruited, trained and developed colleagues
- Conducted performance reviews and disciplinary procedures
- Managed wage budgets and staffing levels
- Analysed KPIs and implemented commercial action plans
- Delivered visual merchandising standards
- Managed stock control and inventory
- Supported store openings and closures
- Maintained compliance and health & safety
Store Manager / Area Support at Select Fashion (2006-01 – 2009-12)
Managed day-to-day operations, supported Area Manager, delivered staff training, managed stock control and visual merchandising, and assisted with HR processes.
Promotions Manager at Luminar Leisure (2000-01 – 2006-12)
- Planned promotional campaigns
- Managed promotional teams
- Developed local partnerships
- Organised successful marketing events
Education
NVQ Level 2 in Hair & Beauty – Hull College
GCSEs – Perronet Thompson School
