Adrian Young

Results-driven SaaS professional with over 15 years of experience spanning CRM strategy, revenue operations, customer success and business development. Deep hands-on expertise in HubSpot — from platform migrations and workflow automation to Zapier/API integrations and bespoke reporting. Proven track record of driving growth, reducing churn and leading cross-functional change across organisations of all sizes.

Equally effective working independently as a contractor or leading teams through complex technology transformations.

HubSpot Contractor at ISC Group (2025-08 – 2026-06) • Day-to-day HubSpot administration: workflows, deal pipelines, data cleansing and custom reporting.

• Architected and managed Zapier and API connections to streamline data flows between platforms.
• Led native app integrations with Aircall, QuickBooks and Apollo to create a unified tech stack.
• Produced in-house training materials and delivered group training sessions; communicated platform changes to stakeholders. CRM Executive at The Pagabo Group (2023-07 – 2024-10) • Promoted into the CRM Executive role based on demonstrated expertise in CRM systems and revenue operations.
• Owned and executed a full CRM migration from Pipedrive to HubSpot, rolling out the platform to 100+ employees across all business units.
• Designed pipelines, automation sequences and sales-journey optimisations to maximise revenue.
• Completed HubSpot Academy certifications in Revenue Operations, Marketing and Sales Optimisation. Onboarding & Account Executive at Loop (The Pagabo Group) (2023-07 – 2024-10) • Ensured customers had access to product resources, group demonstrations and engagement statistics to maximise product adoption and reduce churn.
• Collaborated cross-functionally to build scalable processes that enhanced the end-to-end customer journey. Tender & Partnerships Manager at Storetec (2023-01 – 2023-07) • Researched and qualified large-scale opportunities via tender portals and procurement frameworks.
• Managed bid writing and submission process from opportunity identification through to contract award.

Customer Success

Manager at Gleanin (2020-02 – 2020-09) • Managed onboarding and ongoing success for new and existing customer accounts against agreed SLAs.

• Made JavaScript adjustments and validated social-media meta-tag data for client campaigns.
• Built a customer success resource hub including NPS surveys and Q&A documentation surfaced via CRM.

Country

Manager at Karma Plus Inc. (2018-02 – 2020-02) • Joined at founding stage and helped grow the business from the ground up, establishing processes and market presence.

Customer Success

Manager & Account Executive at Recruiterbox (2016-04 – 2018-02) • Managed a portfolio of existing accounts, identifying usage gaps and gathering product feedback for the engineering team.

• Delivered online product demos, negotiated contracts and managed compliance and payment documentation.
• Consistently worked to reduce churn and expand account value.

Account

Manager (Sales Lead) at Weekdone.com (2015-06 – 2016-04) • Headhunted to lead the sales department; ran live demos and webinars for prospects across EU, Asia and the US.

• Grew and nurtured paid accounts, improving MRR/ARR and reducing churn.

Sales Development

Representative & Customer Support at Pipedrive CRM (2013-07 – 2015-06) • Joined one of the fastest-growing CRM providers globally; prospected new clients and hosted product webinars.

• Provided multi-shift global customer support (EMEA and Americas) via phone and email.
• Continued remotely after relocating to the UK at Pipedrive's request.

Sales

Representative at Runway International (2013-03 – 2013-11) • Sold airline boarding pass and magazine advertising for Ryanair and Easyjet; generated over €80,000 in revenue and topped team sales.

Customer Service

Agent & Business Analyst at TXT OÜ (2011-10 – 2013-03) • Handled inbound/outbound customer contacts within the UK lending sector, resolving complex issues while meeting regulatory standards.

• Promoted to Business Analyst for the development team: gathered requirements, assessed feasibility, compliance, fairness, profitability and implementation cost for new platform features.