Agata Bentkowska

Versatile and highly organised professional with extensive experience across office administration, compliance, HR, logistics, e-commerce, IT and data analysis. Strong background in office administration and business operations, with experience managing documentation, supporting recruitment and HR processes, maintaining accurate records and coordinating day-to-day activities. Holds a Master's degree in Information Technology, alongside qualifications in Data Analytics and Web Development.

Technically confident, highly adaptable and quick to learn new systems and technologies, with excellent attention to detail and a proven ability to work effectively in fast-paced environments.

OFFICE & COMPLIANCE ADMINISTRATOR at Owen Fabrication Ltd (2022-10 – Present)

• Managed and maintained documentation for key company accreditations and certifications, including Constructionline, BS EN 1090 and ISO 9001.
• Managed sales invoicing through Sage 50, prepared and issued customer statements, and maintained customer records.
• Maintained accurate digital and physical filing systems, ensuring company documentation was organised and up to date.
• Supported recruitment and onboarding, including preparing job advertisements, screening CVs, arranging interviews and maintaining employee records.
• Maintained the employee competency matrix, monitoring qualifications, certifications, training, medicals and Health & Safety records.
• Coordinated customs and freight documentation by preparing supporting documents for export declarations, while liaising directly with UK and European customs agencies as the main point of contact.
• Acted as the main point of contact for the company's external IT provider, dealing with day-to-day IT requirements.
• Maintained and updated the company website and assisted with business cards, brochures and other printed materials using GIMP and Inkscape.
• Managed office equipment including computers, printers and clocking-in systems, and prepared relevant reports.
• Coordinated site deliveries, inductions and travel arrangements, including flights, ferries and accommodation for employees working across Europe.
• Monitored company vehicle MOT and road tax requirements and arranged renewals and payments.
• Managed office supplies and procurement, including stationery, workshop PPE, machinery parts and other operational requirements.

E-COMMERCE SPECIALIST at Glamour Empire Ltd. (2022-03 – 2022-09)

• Managed product listings across Zalando, SilkFred, Amazon, eBay and Magento.
• Edited product images using Adobe Photoshop, including background removal, formatting and colour correction.
• Used Excel extensively for product data and management information.
• Managed inventory imports and channel mapping using Linnworks.
• Liaised with IT teams and marketplace account managers to resolve technical and platform-related issues.

FAMILY RESPONSIBILITIES & PROFESSIONAL DEVELOPMENT (2020-09 – 2022-03)

• Took on significant family and administrative responsibilities during a period of illness and bereavement.
• Subsequently undertook professional development, completing the Google Data Analytics Professional Certificate.

TRAINING CONSULTANT at Smart Sisters Ltd. (2019-01 – 2020-09)

• Supported customers with applications for City & Guilds, ECS and CITB courses and certificates.
• Managed course and examination bookings, client records, invoicing and general office administration.
• Maintained accurate paper and electronic records and supported day-to-day office operations.
• Delivered Health & Safety in a Construction Environment training and prepared presentations and training materials.
• Supported additional IT requirements, including website updates and network setup.

Web Administrator & Graphic Designer at Freelance (2015 – 2018)

Web development, e-commerce, CMS, graphic design, SEO and database management using Magento, PrestaShop, HTML, CSS, PHP, JavaScript and SQL.

Office Administrator & Marketing Assistant at GSC Poland Sp. z o.o. (2013 – 2015)

Office administration, website management, marketing, graphic design, email campaigns and SQL reporting.

Web Designer & Developer at Freelance (2003 – 2013)

Designed and developed bespoke websites using HTML, CSS, PHP, Joomla and other CMS platforms, working directly with clients to meet their requirements.

Google Data Analytics Professional Certificate in Excel, SQL, R, Tableau, data cleaning, analysis, visualisation and reporting – Google Scholarships (2021-09 – 2022-02)

Level 3 Certificate in Web Design & Development; HTML, CSS, SQL and JavaScript – Stonebridge Careers Training UK (2017 – 2018)

Postgraduate Diploma in Multimedia Presentations & Website Design – Publishing School, Kraków, Poland (2002 – 2003)

Diploma in Marketing, Management, Law & Politics – Worcester College of Technology, UK (1993-05 – 1993-07)

Master's Degree in Information Technology & Econometrics – University of Economics, Kraków, Poland (1990 – 1996)