Agnelo Barreto

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful of the business operations. Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion. Self-motivated individual offering excellent skills in guest relations and upselling products and services.

Talented Head

Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.

Friendly Head

Waiter always ready to help team members by taking on additional tasks.

Driven Head

Waiter offering 9 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.

FOH Team Member - American Airlines Lounge - Heathrow Airport, London

(2016-09)

• Enhanced guest experience with friendly and helpful attitude. Promoted current offers through creative promotional displays and targeted upselling.
• Delivered consistent professional service whilst handling multiple tasks simultaneously.
• Maintained high standards of customer service during peak times.
• Prepared tables for guests and reset tables between customers. Memorised complete menu and offered guests knowledgeable suggestions.
• Polished glasses and cutlery to pristine standards.
• Greeted customers, presented menus and shared information about available special items.
• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Verified completed orders and served guests at tables.
• Kept tables clear of used crockery, glassware and cutlery. Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Managed timing standards in food deliveries to minimise delays.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Attended to customer's needs proactively for first-class waiting service.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Elevated guest experiences by delivering tailored, personalised customer service.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Assisted guests with queries or requests for optimal guest experience.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Conducted end-of-day clean-up tasks ensuring readiness for next business day.
• Communicated effectively between kitchen and serving staff facilitating efficient workflow.
• Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
• Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Handled complaints swiftly, turning potentially negative situations into positive outcomes.

Head Waiter - American Airlines Lounge - Heathrow Airport Terminal 3, London

(2019-06 - 2020-08)

• Delivered exceptional customer service in high-pressure lounge environment.
• Implemented feedback mechanisms to continuously improve service quality and guest experiences.
• Monitored stock levels regularly, avoiding shortages during peak hours.
• Ensured adherence to health and safety regulations throughout the premises at all times.
• Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Collaborated with team members to streamline operations and improve service delivery.
• Trained new staff on operational protocols, contributing to team efficiency and service quality.
• Implemented feedback systems for continuous improvement in guest experience and satisfaction.
• Communicated regularly with management regarding customer feedback and staff performance issues.
• Resolved customer complaints promptly, fostering a positive dining environment.
• Trained new staff members, promoting consistent service standards across the team.
• Ensured accurate orders by effectively communicating with kitchen staff.
• Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
• Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
• Polished glasses and cutlery to pristine standards.
• Checked customer IDs to confirm age before selling age-restricted products.
• Verified completed orders and served guests at tables.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

HSSC - Hotel management/Hospitality - Guardian Angel Higher Secondary School - Sanvordem-Churchorem Goa India (1998-06 - 2000-05)