GP Administrator at Multiple NHS GP Practices (Present)
Worked as an administrator in multiple NHS GP practices, managing patient appointments, communications, and administrative tasks.
- Determined patients' medical needs and scheduled appropriate healthcare appointments
- Carefully read patient consultations to understand requirements and arranged additional support such as interpreters when necessary
- Assessed urgency and importance of telephone encounters, addressing urgent calls promptly while delegating less critical concerns
- Maintained excellent verbal communication with patients, healthcare professionals, and external stakeholders
- Composed patient appointment reminders via text message with all necessary details and instructions
- Managed patient data with accuracy, double-checking work for errors and maintaining high quality standards
- Sent referrals for minor health issues to local pharmacies and medication requests
- Scheduled patients at other GP practices and confirmed appointments
- Maintained open communication with colleagues regarding workflow adjustments and task delegation
- Prioritised tasks and supported team members to meet deadlines while ensuring quality patient care
- Acknowledged GDPR guidelines and maintained strict confidentiality of patient information
- Destroyed or shredded private information no longer required and never disclosed patient details
- Identified challenges using problem-solving skills and implemented new processes to improve efficiency
- Encouraged team members to share ideas and communicate openly through regular meetings and brainstorming sessions
- Provided training and support to colleagues on office systems and procedures
- Performed general office tasks including photocopying, scanning patient records, laminating posters, and alphanumeric filing
- Opened, date-stamped, and filed letters appropriately for scanning
- Adhered to standard filing procedures, filing patient notes alphabetically by full name
- Ensured files were current with record-keeping guidelines
