Aileen Arnesto

Confident, energetic, and results-driven Administrative and Customer Support Professional with over 10 years of experience across healthcare, HOA management, financial services, and virtual support environments. Proven ability to streamline processes, coordinate with cross-functional stakeholders, manage sensitive information, and deliver exceptional customer experiences. Skilled in DME intake, insurance verification, administrative coordination, client communication, and remote operations.

Recognized for strong attention to detail, adaptability, and a proactive approach to solving problems and improving efficiency.

Community Associations Manager (CAM) at 5StarVAs (2025-04 – 2025-09)

• Managed daily operations for multiple U.S.-based homeowners' associations, ensuring timely resolution of homeowner, board member, and vendor concerns.
• Streamlined communication between stakeholders by coordinating board requests, vendor services, and homeowner inquiries, improving response efficiency and client satisfaction.
• Reviewed and approved invoices while monitoring delinquencies and billing activities, supporting accurate financial management and timely collections.
• Maintained contracts, insurance renewals, budgets, and HOA records, ensuring compliance and reducing administrative delays.
• Prepared meeting agendas, documented board meeting minutes, and tracked action items, helping leadership make informed decisions and follow through on key initiatives.

Process Intake Agent / Scheduler at Tactical Back Office (2023-07 – 2024-12)

• Processed and reviewed DME orders while verifying patient and insurance information, ensuring accurate order fulfillment and minimizing processing errors.
• Conducted insurance eligibility and benefits verification through payer portals and direct provider communication, reducing claim denials and order delays.
• Coordinated with physicians, insurance companies, and patients to obtain required documentation, accelerating order approvals and improving patient experience.
• Maintained HIPAA-compliant digital records and documentation, supporting regulatory compliance and audit readiness.
• Contacted patients to confirm delivery details and schedule equipment shipments or retrievals, contributing to efficient logistics coordination and customer satisfaction.

Customer Service & Administrative Support at TaskUs (2019-07 – 2022-09)

• Supported U.S.-based fintech and jobsite clients by handling account reviews, customer inquiries, payment concerns, and content moderation tasks.
• Investigated account issues and monitored transactions for potential fraud, helping protect customer accounts and maintain platform integrity.
• Managed customer communications through email and Salesforce while maintaining detailed and accurate records.
• Consistently adhered to compliance, privacy, and security standards in a high-volume, fast-paced environment.
• Assisted customers with account-related concerns, contributing to positive customer experiences and efficient issue resolution.

Customer Service Representative at Alorica (2018-01 – 2019-03)

• Assisted customers with banking and financial account inquiries through inbound calls, delivering professional and timely support.
• Resolved account concerns, payment issues, and service requests while maintaining high customer satisfaction standards.
• Verified customer information and followed strict security protocols to protect sensitive financial data.
• Accurately documented customer interactions and resolutions, ensuring compliance and service continuity.

Finance and Bookkeeping at Transorient Manpower Services Inc. (2014-12 – 2017-07)

• Managed billing, payroll, accounts payable, and accounts receivable processes, ensuring accurate and timely financial transactions.
• Monitored cash flow and maintained financial records, helping management track company performance and make informed decisions.
• Reconciled financial data and prepared reports to identify discrepancies and improve record accuracy.
• Supported administrative and accounting operations while ensuring compliance with company policies and financial procedures.

Part-Time Encoder at Home-Based (2013-02 – 2014-10)

• Encoded and organized large volumes of documents while maintaining accuracy and consistency, supporting efficient record management and retrieval.
• Reviewed data entries for completeness and correctness before processing, minimizing errors and improving document quality.
• Managed printing and document preparation tasks to ensure timely delivery of client requirements.
• Maintained confidentiality and organization of records while meeting deadlines in a remote work environment.

Machine Operator / Cashier at Copytrade Digital Systems – Pangasinan Branch (2012-05 – 2012-12)

• Operated high-volume photocopying equipment to produce accurate and high-quality document reproductions for customers.
• Assisted customers with printing, copying, and document service requests, ensuring a positive customer experience.
• Processed cash payments and maintained accurate transaction records, supporting daily financial accountability.
• Monitored machine performance and addressed basic operational issues, helping minimize service interruptions and maintain workflow efficiency.

Bachelor of Science in Accountancy – Northeastern College (2010 – 2011)