Aimee Robertson

Process client and creditor correspondence accurately and effectively, ensuring all records are kept up to date Liaise and negotiate with creditors on behalf of clients, including agreeing different forms of settlements Handle credit control related queries, including payment schedules, balances and taking payments via different payment methods

Customer Support & Credit control at Debt support service (2025-01 – Present)

• Process client and creditor correspondence accurately and effectively, ensuring all records are kept up to date
• Liaise and negotiate with creditors on behalf of clients, including agreeing different forms of settlements
• Handle credit control related queries, including payment schedules, balances and taking payments via different payment methods
• Handle sensitive financial and personal information with professionalism and confidentiality
• Conduct outbound and inbound credit control calls using an automated dialler, managing high call volumes while maintaining service quality

Finance Assistant at Time finance (2024-01 – Present)

• Code/Post Collections Daily
• Produce a report which has cash not allocated to find the remittances
• Process refunds and Early client payments
• Go through my daily client reports to allocate down any cash on ledgers
• Raise payments from Dance race/ export and import into the bank
• Authorise Payments on the bank
• Deal with day-to-day emails/queries

Credit Controller at Time finance (2022-01 – 2025-01)

• Monitor client borrowing base and availability based on daily invoice submissions
• Review and verify new invoices submitted by clients for funding eligibility
• Perform daily reconciliations
• Contact debtors to collect outstanding invoices and confirm payment status also checking they have the correct payment details
• Flag and investigate disputed or overdue invoices
• Liaise with clients to resolve discrepancies or provide updates on collections
• Communicate daily with the relationship managers regarding high-risk accounts

Online Shopping Member / Bakery Member at Asda Stores Ltd (2021-01 – 2022-01)

Rochdale: Online shopping where I worked to a strict time schedule under intense pressure in a fast-paced work environment of a large environment as a member. Harpurhey, Bakery where I work in another fast-paced environment as a member of small team. Lots of interpersonal skills required while dealing with customers face to face and helping them with any problem s as well as stock taking and monitoring. And packing fresh products in Bakery and the Deli counter

Warehouse Team Member at JD Warehouse (2020-01 – 2021-01)

Using the companies computer system to scan and process packages to ensure they are properly tracked and delivered to the right places as well as working as a member of a team in a physically demanding job for night shifts during the pandemic where there was high demand on essential workers in warehouse jobs.

Bar and Restaurant Staff at Various Pubs and Restaurants (2019-01 – 2021-01)

Between the years of 2019 and 2021 just before lockdown and when hospitality re-opened in a limited capacity, I was a member of staff at different pubs and restaurants, The Fairview Inn, The Horton Arms and The Spring Inn. These were intense jobs during the re-opening ng of hospitality with a highly demanding work ethic and face to face customer service where I had to adhere to new rules and maintain a high level of professionalism and adaptability.

Salon Staff at Beauty By Design Salon (2017-01 – 2017-12)

My first work experience where I was asked to stay on afterwards with the busy workload.

• Greeting customers
• Making drinks
• Washing hair
• Cleaning the salon

IF/ABL Foundation course – Time finance (2024-01 – 2024-12)

Women's Hairdressing Diploma (VRQ) in Hairdressing – Bury College (2018-01 – 2019-12)

GCSE in Multiple subjects – The Co-operative Academy (2013-01 – 2018-12)