Ajith Babukumar

Detail-oriented and customer-focused IT Support Engineer with 4+ years of hands-on experience providing 1st and 2nd line technical support across hardware, software, network, and cloud-based environments. Currently working as an IT Support Engineer Intern at Talent Cogent (London), supporting end users, troubleshooting incidents, and managing service requests in line with ITIL best practices. Strong experience with Windows OS, Microsoft 365, Active Directory, SQL, Power BI, and basic Azure support.

Known for excellent problem-solving skills, clear communication, and a proactive approach to service improvement. Actively seeking a permanent IT Support Engineer role in the UK.

IT Support Engineer - Talent Cogent - London

(2025-01)

• Provide 1st line and 2nd Line IT support to end users, resolving issues related to Windows OS, Microsoft 365, email, printers, and applications.
• Log, track, and manage incidents and service requests using ticketing systems, ensuring SLA compliance.
• Support user account management in Active Directory, including password resets, access permissions, and group policies.
• Troubleshoot Outlook, Teams, and OneDrive issues, including mailbox access and email delivery problems.
• Assist with basic network troubleshooting (connectivity, DNS, IP issues).
• Perform hardware setup, configuration, and fault diagnosis for desktops, laptops, and peripherals.

IT Engineer - Innovative Product Development Desk Ltd

(2022-11)

Freelancer for Unicorn Spaces Ltd

• Provided technical support and system maintenance for internal users and business platforms.
• Supported SQL databases, resolving data-related issues and assisting with reporting requirements.
• Created and maintained Power BI dashboards for operational reporting.
• Assisted users with application issues and backend system support.
• Documented technical processes and provided ongoing system support.

IT Support Engineer - First Jiam Ltd

(2017-10 - 2022-10)

• Delivered day-to-day IT support to office and production staff.
• Installed, configured, and maintained Windows systems, software, and peripherals.
• Resolved hardware, software, and basic network issues.
• Managed user access, system permissions, and internal IT requests.
• Coordinated with external vendors for system upgrades and maintenance.
• Trained staff on IT systems and best practices.

IT Support Engineer (Part-Time) - Freelance

(2020-06 - 2021-09)

• Provided on-call IT support for UK retailers, resolving software/hardware issues.
• Developed tools for delivery tracking, packing list automation, and customer data integration.
• Built backend data logs to track inventory and orders

Software Development Intern - De Montfort University

(2018-10 - 2020-06)

• Escalate complex issues to 2nd/3rd line support with clear documentation.
• Maintain IT documentation, user guides, and asset records.
• Support onboarding and offboarding of users, including system access and equipment setup.
• Designed tracking applications using Arduino, Raspberry Pi, MySQL, and MS Access.
• Automated label creation and item logging.
• Coded and debugged software tools under academic supervision

BEng (Hons) - Mechatronics Engineering - De Montfort University (2017-09 - 2021-06)