Akeem Garba

IT SupportEngineer/Collaboration Engineer

Talent

Manchester, ManchesterMember since February 3, 2025

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About

An experienced, disciplined professional who has worked on a wide range of projects within both the public and private sectors. I have spent most of my time mastering the world of collaboration and networking solutions. As much as I consider myself an Engineer Administrator, I mostly assume the role of constantly implementing a new processes.

Experience

SENIOR UNIFIED COMMUNICATION AND COLLLABORATION ENGINEER _ AVI-SPL INC. LONDON UK

November 2019 – December 2024

A comprehensive, unified management solution for voice and video collaboration networks provides automated provisioning, simplified monitoring and troubleshooting, and long-term trending and analytics solutions.
CUCM, CUCME, IM&PRESENCE deployment and integration.

CSS SENIOR OFFICER IT INFRASTRUCTURE & COMMUNICATION _ STOCKPORT METROPOLITANT BOROUGH COUNCIL MANCHESTER UK

December 2016 – October 2019

Responsibilities typically include Installation, Management and Monitoring the performance of critical systems and core-networks. Working as part of a team responsible for the support and design of Companywide Network Infrastructure.

Monitor, Troubleshoot and Manage Mobile network equipment’s (ARUBA Wireless)
Security: Cisco Firewall; R80.20 /R77.30IDS, IPS, ACL
Networks including LAN switching, routing, intrusion prevention systems
WAN technologies
Cisco Unified Communications Manager (CUCM) and Endpoints
Cisco Unity Connection (CUC) of endpoints
Cisco Switches (2960, 3850, Nexus 5K, 7K)
EIGRP, BGP, OSPF,
Turning High Level Documentation (HLD) into Low Level Documentation (LLD)
Keep service tickets up to date with good precise information in a timely manner to meet SLA's

NETWORK BUSINESS ANALYST – RESIDENTIAL MANAGEMENT GROUP UK Decembers 2015 – December 2016

Troubleshooting, fixing, and monitoring LAN and WAN based networks.
Using N2000 to monitor network, configuring and troubleshooting numerous vendors including Cisco and Juniper
Hardware repair and installation of Printers, desktops, laptops, notebooks, PC`s and scanners.
Network Printer installation and troubleshooting
Wireless network installation and configuration
Providing system support on various Hardware and Operating System platforms.
Installing and configuring various Microsoft Operating Systems Windows, 2007and 2008 Server
Installing and configuring various devices and peripherals on different Operating System platforms e.g. Printers, Modems, Scanners, etc
Provision of end user support of Microsoft products on Microsoft Operating Systems
Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates

Rollout Engineer VSL IT/ RICOH Support UK, Middlesex, TW13 7HG

January 2013 - December 2015

Resolving all Data communication network problem within the enterprise network for Banks, High Street retailers etc
Provide first and second-line support for users and customers for the resolution of incidents and problems related to the network and telecommunication infrastructure.
Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates.
Configuration and management of Switches and routers
Prepare regular report on availability, latency, bandwidth and capacity.
Do daily manual back-up for core devices.
Using network management tools to identify performance issues and trends.
Interpreting technical information, troubleshooting and fault diagnosis
Meeting all agreed standards of delivery

LBM Intelligent Contact: System Support/ Inbound support (Contact Centre)

April 2008 – November 2012

Windows Project Rollout- setting CISCO IP phone system
CUCM configuration to support phone network topology, voice, and call conferencing.
Logging user Information in Systems and ‘Call Manager’ administration