Aksa J

Highly organised and reliable administrative professional with several years of experience supporting teams in fast-paced, regulated environments. Skilled in remote working, email and calendar management, data entry, customer support, and maintaining strict confidentiality. Confident working independently or as part of a team, with excellent communication skills and strong attention to detail. Fluent in English, Punjabi, and Urdu.

Commercial Insurance Consultant - Simply Business

(2021-10 - 2025-11)

• Handling high-volume inbound calls from new and existing customers
• Managing customer records and policy changes accurately
• Processing renewals, cancellations, and general admin queries
• Updating systems with precise data entry
• Responding to customer enquiries while meeting quality and compliance standards
• Adhering to FCA regulations and GDPR requirements

Life Insurance Adviser - Silk Insurance

(2021-06 - 2021-07)

• Delivering professional customer service to warm leads
• Fact-finding and accurately recording client information
• Processing applications in line with regulatory standards
• Ensuring ethical and compliant advice

Tele-Interviewer & Adviser - Lifesearch Insurance Company

(2018-10 - 2021-05)

• Managing calendars and booking appointments for advisers
• Liaising with third parties (e.g. GP surgeries, insurers)
• Handling sensitive personal data confidentially
• Processing applications, proposal forms, and documentation
• Maintaining accurate records across multiple systems
• Responding to emails, calls, and customer queries
• Supporting clients through underwriting processes

Payroll & Expenses Assistant (Temporary) - Bupa Care Services

(2018-01 - 2018-03)

• Processing expense claims accurately using internal systems
• Preparing BACS and cheque payments
• Responding to employee email and phone queries
• Archiving documentation and maintaining organised records
• Completing third-party forms and reports

Sales Administrator (Part-Time) - Twenty47 Cleaning Services

(2017-05 - 2017-12)

• Managing customer enquiries via phone and email
• Updating and maintaining company leads database
• Processing invoices and sales documentation
• Supporting sales teams with general administration
• Handling high volumes of emails efficiently

Customer Service Advisor (Part-Time) - Direct Line

(2015-07 - 2015-11)

• Amending and renewing customer policies
• Managing inbound calls and customer enquiries
• Following FCA and company guidelines
• Delivering consistent customer service

Administration & Secretarial Course (2017)

Developing Your Potential Recruitment (2016)

BTEC Health & Social Care Level 3 - Health & Social Care - Leeds City College

BTEC Health & Social Care Level 2 - Health & Social Care - Leeds City College

GCSE - English Literature

GCSE - English Language

GCSE - BTEC Science

GCSE - DIDA (IT)