Alaa Wadi

Marketing and Management student with over three years' experience at hub by Premier Inn Soho, progressing from Receptionist to an Appointed Person role with duty-manager responsibilities. Highly organised and confident coordinating day-to-day operations, supporting multiple departments, handling sensitive information, maintaining compliance standards and resolving customer issues in a fast-paced environment. Experienced with administrative systems, audits, stock control and operational documentation, with strong communication, leadership and problem-solving skills.

Now seeking to bring this operational and people-focused experience into an Office Manager role.

Appointed Person (Duty Manager Responsibilities) - hub by Premier Inn Soho - On-site

(2023-09)

• Coordinate day-to-day hotel operations across reception, food & beverage, housekeeping, maintenance and deli teams, helping ensure tasks are prioritised and completed efficiently.
• Act as a key point of contact during shifts, handling escalated guest queries and operational issues, making decisions and coordinating colleagues to maintain smooth service.
• Support GDPR, health and safety and operational compliance, completing Co-Pilot checks and documentation and contributing to successful NSF, EHO and finance audits.
• Manage stock and inventory using Micros, monitoring replenishment and supporting accurate cost control and record keeping.

Receptionist - hub by Premier Inn Soho - On-site

(2023-04)

• Manage front-desk administration, guest enquiries, telephone calls and emails while maintaining accurate records and a professional first point of contact.
• Use BART and Opera Cloud to manage operational information and sensitive guest data, maintaining confidentiality and accuracy.

Fundraising Volunteer - Great Ormond Street Hospital Charity (via Whitbread)

(2023-04)

• Lead the organisation and coordination of on-site fundraising events for Great Ormond Street Hospital Charity, working with colleagues to plan activities, engage guests and encourage donations.
• Support wider fundraising initiatives through proactive communication and teamwork, contributing to Whitbread's fundraising efforts for GOSH.

Teaching Assistant – Year 9 Geography - Paddington Academy

(2022-12 - 2023-03)

• Supported classroom learning, lesson activities and one-to-one student needs while working closely with teachers to improve engagement and understanding.
• Developed strong communication, organisation, leadership and problem-solving skills in a busy educational environment.

BSc - Marketing and Management - Queen Mary University of London (2024-09 - 2027-07)

BTEC Business Level 3 Extended Diploma - Paddington Academy (2022 - 2024)

GCSEs - Paddington Academy (2017 - 2022)