Albert Sorinwa

A retail supervisor with strong organisational and leadership skills, experienced in delivering excellent customer service and supporting high-performing teams in a fast-paced environment. Currently seeking a new opportunity to further develop skills and contribute to a dynamic team.

SUPERVISOR at HUGO, ASHFORD (2024-11 – Present)

• Supervising daily store operations and supporting the management team
• Leading and motivating the sales team to achieve store targets and KPIs
• Delivering premium customer service in line with luxury brand standards
• Assisting customers with styling advice and product knowledge
• Handling customer queries and resolving complaints professionally
• Training and guiding new team members
• Supporting visual merchandising to maintain brand presentation standards
• Doing end-of-day cashing up and making sure the tills are in balance
• Opening and closing the store when required

SALES ASSISTANT at LIDL, ASHFORD (2024-05 – 2024-10)

• Helping customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Informing customers about promotions
• Proactively keeping the bakery topped up by baking fresh goods
• Expertly merchandise and maintain the middle aisle of non food products
• Stocking items on shelves

SALES ASSISTANT at HUGO BOSS, ASHFORD (2021-10 – 2024-01)

• Greeting customers and offering assistance
• Assisting customers in locating products
• Placing orders and holds
• Recommending products or merchandise to help customers
• Answering questions and addressing concerns
• Informing customers about sales, promotions and discount
• Processing payments for purchases and packaging purchases
• Stocking merchandise on display shelves
• Maintaining a clean store and ensuring that merchandise are presented in an appealing manner

Sixth form – The North school (2021 – 2022)

– College (2021 – 2023)

GCSE – The John Wallis school (2016 – 2021)