Alena
Highly organised Russian-English professional with experience providing administrative, operational and client support in legal, hospitality, customer service and property manageme
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About
Russian-English speaking professional is seeking for a job in a Russian speaking environment, letting and real estate industry. Currently based in Edinburgh but ready to relocation.
Experience
Property Manager at D.J. Alexander (2025-04 – 2025-09)
- Management of portfolios of properties
- Coordinate contractors, maitenance teams to ensure properties are maintained to a high standard
- Deliver high quality service to tenants and landlords
- Carry out external visits, including final inspections and interim inspections, inventory
- Conduct viewings and check-in procedures
- Develop strong relationships with landlords and tenants
- Handle enqueries and communication
- Provide landlords with updates on property status
- Provide client's supports both verbally and in written
Customer service consultant / Assistant Team Leader at Trip.com (2022-03 – 2024-10)
- Assist website customers with their flight bookings via chat, phone, and email
- Handle complex and sensitive cases as escalation level customer support specialist
- Resolve customer issues and ensure customer satisfaction through effective communication
- Assist the team leader with daily duties and team management
- Prepare reports for the management
General Manager and business owner at Elm Row Café (2017-08 – 2022-03)
Acting as a general manager responsible for daily operations of a café.
- Hire, train, and supervise staff (4-5 employees in total)
- Ensure high-quality customer service by handling customer complaints
- Manage inventory, ordering supplies, and maintaining stock levels
- Manage the café's budget and finances, including handling cash and invoices
- Ensure compliance with health and safety regulations
Lawyer at Arbitration Court of Moscow (2005-07 – 2016-09)
- Document management
- Business correspondence with state agencies and courts
- Assist with insolvency procedures
- Prepare documents for court proceedings
Lawyer at Organisation of Insolvency Practitioners (2005-07 – 2016-09)
- Document management
- Business correspondence with state agencies and courts
- Assist with insolvency procedures
- Prepare documents for court proceedings
Secretary and Assistant to the Judge at Arbitration Court of Moscow (2005-07 – 2016-09)
- Assist the judge in preparing cases for trial
- Prepare draft legal documents
- Organise and maintain case files
- Handle correspondence and administrative tasks for the judge
- Prepare and process court records
- Manage the judge's calendar
Education
Certificate in Property Agency – ARLA (Propertymark) (2025-02)
Investments in property in the UK – Thompson Homes Education (2024-02 – 2024-04)
Diploma in Management – Pitman Training (2023-06 – 2024-11)
Bachelor of Law in Russian law – Moscow Academy of Economics and Law (2003-09 – 2008-05)
