Alexander Brown

I am an exemplary communicator, with excellent interpersonal skills and a talent for problem solving. My work ethic is indefatigable and I am passionate about performing all tasks to the best of my ability. My broad range of interests and natural intelligence helps me to be versatile, extremely adaptive and able to develop new skills quickly; whether they be office-based, customer facing, or behind the scenes.

I am a people person and will always be kind, supportive and enthusiastic within a team, but am equally happy to manage and motivate others.

Office Account Manager / Administrator - Penns Personnel - Birmingham

(2024-08)

Working for Heaven Sends giftware company and Auriga Services, managing the customer accounts.

At Heaven

Sends I was dealing with queries, providing detailed CRM updates and sales support. I also worked within the sales team at the NEC trade fairs, improving the targets for the team.

At Auriga

Services I was providing customer advice for a number of their clients, regard debt assistance, financial support and utilities payments. This involved expert record keeping, diary management and emotional support for distressed callers.

Both Heaven

Sends and Auriga services requested my return to after each tenure.

De-Kitter & Warehouse Support - Pertemps

(2020-03 - 2024-07)

• Unloading trailers and de-kitting equipment
• Breaking down and processing recycling, preparing trailers to be loaded for deliveries
• Responsible for checking, scanning and processing medical supplies for high-profile clients

Warehouse Picker - Blue Arrow

(2019-05 - 2020-03)

• Warehouse picking
• Strict adherence to tight company policies and relevant regulations
• Knowledge and implementation of food hygiene/safety and manual handling

Actor and Children's Entertainment Performer - Warwick Castle

(2019-10 - 2019-11)

• Employed for annual official Halloween Event and Scare Attractions
• Fast learning of script, alongside extensive improvisation and interaction with the public
• Ensuring enjoyment of the audience and the safety of children
• Performing choreographed set-pieces, along with creative implementation within a scare maze

Tour Guide - Self Employed

(2018-12 - 2019-05)

• Writing, devising and performing entertainment tours
• Studying and researching historical points of interest in various towns (historical knowledge)
• Scouting the locations and planning safe circular routes for tours
• Extensive liaison with the public and offering a customer service
• Performance and analysis of Risk assessments
• Marketing and social media support for the profile of connected parties

Senior Sales Executive - Lawrence's Jewellers Ltd

(2017-03 - 2018-12)

• Selling items of high-priced jewellery, giftware and ornaments
• Premium Watch Advisor and Diamond Advisor
• Maintaining high showroom standards including regular window checks/displays and up to date pricing
• Completing 'Gold4Cash' transactions: buying gold and other precious metals (this includes the necessary acid testing) on behalf of the company, complying with all anti money laundering rules
• Administration and banking duties
• Key-holder of two branches

Supervisor - H Samuel - Rugby

(2016-02 - 2017-02)

• Responsible for a team of staff, training to a high standard and ensuring consistent sales performance
• Involved with recruitment, return to work interviews and disciplinary procedures
• Accountable for stock control of high value items
• Ensuring that the appropriate security measures were followed
• Opening and closing the store
• Updating Point of Sale changes requiring great attention to detail
• Routinely dealing with customer complaints and queries: relaying information to conform to legal requirements (such as the Kimberly Process and the Gold Supply Chain)

Sales Associate - Three Mobile - Rugby

(2014-08 - 2016-04)

• Responsible for a team of staff, training to a high standard and ensuring consistent sales performance
• Understanding basic knowledge of product/brand
• Matching the needs and requirements of the customer (especially regarding tariff)
• Ability to set up accounts using valid photo identification and bank details
• Adhering to the Data Protection Act
• High standards in the shop from customer service to cleaning

BA (Hons) - Film Studies - University College Falmouth (2003 - 2006)

A-levels - Drama and Theatre Studies, English Language and Literature - Daventry Tertiary College (2001 - 2003)

GCSE - Drama, English (Lang/Lit), Maths, French, History, Art - Judgemeadow Community College (Leicester) (2000 - 2001)

JET 1 - Jewellery Education and Training Level 1 - National Association of Goldsmiths, Birmingham (2011 - 2011)

AVCE - Performing Arts - Daventry Tertiary College (2003 - 2003)