Amanda Cole

Reliable, self-motivated professional with over 15 years of experience in high-volume operations, technical data verification, and problem resolution. Demonstrates strong attention to detail, efficient time management, and a high level of physical stamina. Accustomed to working independently, managing tight daily schedules, and delivering consistent results in fast-paced environments. Now seeking an active, field-based or practical operational role.

Order Recovery Specialist - Sky - Livingston

(2024-01)

• Investigate and resolve automated system provisioning errors across internal databases and external platforms.
• Correct address mismatches between internal systems and the Openreach Address Database to ensure accurate field service activation.
• Coordinate directly with Openreach portal teams and field engineers to manage delays and progress high-risk orders.

Home Move Advisor - Sky - Livingston

(2010-01 - 2024-01)

Coordinated end-to-end transfer of broadband and TV services for customers changing addresses.

• Scheduled engineering visits, managed logistics across internal platforms, and tracked deadlines to prevent service delays.

Customer Care Consultant (Escalations Team) - Sky - Livingston

(2003-01 - 2010-01)

• Managed complex customer escalations autonomously, conducting root-cause investigations to reach clear resolutions.
• Maintained composure and accurate record-keeping under fast-paced, high-pressure targets.

Document Verification Specialist - GE Capital - Livingston

(2000-01 - 2003-01)

Audited customer documentation against strict company and regulatory standards to clear compliance files.

Receptionist - Vantana - Livingston

(2008-01 - 2009-01)

Administration Assistant - Scottish Legal Aid Board - Edinburgh

(1997-01)

Scotvec Modules - Information Technology, Computing, Numeracy, Office Environment, Communications, A&E Procedures - West Lothian College of Further Education

Standard Grades - English, Mathematics, Science, Geography, Office & Information Studies, French, Music, Home Economics - Deans Community High School