Amber Lakhani

I am a committed professional with robust customer service, administrative, and organizational skills, seeking to make a meaningful contribution to a dynamic environment. I possess experience in welcoming guests, managing inquiries, coordinating schedules, and maintaining precise records, which enables me to ensure the operation of a smooth and professional front desk. My capacity to multitask, communicate effectively, and maintain composure under pressure positions me well to support a fast- paced, customer-oriented setting.

I am dedicated to delivering exceptional service, upholding confidentiality, and fostering a positive experience for both customers and visitors.

Welcome guests in a professional and friendly manner.

Direct visitors to the appropriate person or department.

Serve as the first point of contact for consumer inquiries, ensuring a professional, courteous, and timely reception service.

Create and update client records in the in-house computer system and perform data input tasks.

Draft reports, policies, and other documents according to provided guidelines and instructions.

Provide administrative support to the office, including managing phone calls, scheduling appointments, and handling correspondence.

Work independently for half of the week and arrange coverage for sick employees during out-of-hours shifts.

Coordinate staff flexibly to meet departmental demands.

Take on the lead receptionist role during major incidents outside regular hours. Adhere to Trust policies, including data protection, health and safety, and infection control.

Provide a high-quality reception service to all users, ensuring an efficient, professional, and prompt reception and administration service at all times..

I have done graduation in arts