Amber Robertson

I'm an experienced, commercially focused General Manager who thrives in fast-paced environments, enjoys a good challenge and knows how to bring people together to get things done. Over the years, I've developed a broad set of skills across leadership, people management, commercial performance, operations, problem-solving, customer experience and business development. I'm hands-on, naturally organised and at my best when there's a problem to solve, a team to motivate or a business to improve - preferably with a Red Bull in hand!

After building a successful career in hospitality, I'm now ready for a new challenge and excited to explore where my experience and transferable skills can take me outside the industry. I'm looking for an opportunity where I can bring the same energy, leadership and commercial mindset to a new environment, while continuing to learn, develop and make a real impact.

General Manager at The Salutation, Tynemouth – Stonegate Group (2022-11 – Present)

• Ran the show: Took ownership of the day-to-day running of the site, balancing performance with creating a brilliant experience for guests and the team.
• Built teams that thrive: Led, motivated and developed a diverse team, creating a positive culture where people feel supported, valued and confident to bring ideas to life.
• Found the right people: Recruited, onboarded and trained new team members, making sure everyone had the tools and confidence to hit the ground running.
• Made the numbers work: Owned sales, labour, stock, purchasing and profitability, keeping the business commercially sharp without losing sight of guest experience.
• Grew people, not just profits: Coached team members, managed projects and championed development opportunities that helped individuals and the wider business grow.
• Turned data into action: Used financial insights and business performance trends to spot opportunities, improve efficiency and drive revenue.
• Created guests for life: Delivered consistently high standards across service, food and drinks - turning great experiences into repeat visits and positive reviews.
• Kept the wheels turning: Held high standards across health & safety, cleanliness, service and maintenance ensuring the venue was always ready to deliver.
• Kept waste down and standards up: Managed stock ordering, rotation and wastage. Finding smart ways to protect margins and minimise unnecessary costs.
• Mastered the rota: Built effective rotas around forecasted sales, balancing labour costs with aces in places.

Deputy Manager: The Salutation at Stonegate Group (2017-12 – 2022-11)

Team Leader: The Leaping Salmon at Stonegate Group (2015-08 – 2017-12)

Bar Team Member: The Leaping Salmon at Stonegate Group (2013-06 – 2015-08)

1 Year in Nursing – University of Dundee

– Berwickshire High School, Duns