Ammarah Umar

Enthusiastic and adaptable professional with extensive experience in customer service and front-facing roles. Proven ability to welcome visitors, manage inquiries, and provide exceptional support in busy environments. Strong communication and organizational skills contribute to effective teamwork and independent work. Committed to enhancing client and visitor experiences while supporting business growth.

Front of House - Hotville

(2026-06)

• Delivered high-quality customer service in a fast-paced restaurant environment, ensuring a welcoming and positive guest experience
• Managed customer orders efficiently using POS systems, maintaining accuracy during peak service hours
• Handled cash and card transactions, balancing tills and processing payments securely
• Communicated clearly with kitchen staff to ensure timely and correct order delivery
• Maintained cleanliness and organisation of dining areas in line with health and safety standards
• Resolved customer queries and complaints professionally, enhancing overall satisfaction
• Promoted menu items and upsold specials to increase sales revenue
• Supported team members to ensure smooth daily operations and strong teamwork

ASSISTED TEACHER - Uplands Infant School

(2024-02 - 2024-03)

• Supported the teacher with lessons, helping pupils stay focused and engaged
• Explained tasks clearly and encouraged participation
• Built positive relationships through patience and good communication

SHADOWED COURT CLERK - Magistrates Court

(2023-07 - 2023-07)

• Observed structured processes and handled sensitive information with accuracy
• Strengthened attention to detail and professional communication
• Maintained an up-to-date knowledge of legal terminology and court procedures to enhance professional performance
• Maintained sensitive, confidential information and documents in line with statutory protocol and procedure

SALES ASSISTANT - Libas-Al-Taqwa

(2022-08 - 2023-08)

• Built positive rapport with customer, ensuring they left with satisfaction
• Promoted different items through clear and confident communication, which encouraged sales and brought customers back again
• Helped set up and maintain attractive displays, so products stood out and caught people's attention
• Handled payments by cash and card, as well as returns, making sure everything was accurate

ONLINE WORK EXPERIENCE - LEBC

(2022-06 - 2022-06)

• Completed online projects and tasks independently, demonstrating self-motivation; gained detailed knowledge of professional and workplace standards
• Identified issues, analysed information and provided solutions to problems
• Developed excellent working knowledge of industry trends and improvements in processes

LLB - Law - De Montfort University (2025)

A-Levels - Business, Psychology, Criminology - Wyggeston and Queen Elizabeth College (2023 - 2025)

GCSEs - Art & Design (3d Design), Biology, Physics, Chemistry, Citizenship Studies, English Language, English Literature, Mathematics, History - Crown Hills Community College (2018 - 2023)