Amy Patton

Customer Service-focused, reliable, and energetic professional with strong retail & frontline experience. Respect, reliability, sustainability. Proven track record of fast, accurate problem-solving, friendly service, and efficient teamwork in fast-paced environments. Calm under pressure, fluent in English, quick learner, and committed to deliver excellent support to customers and colleagues

Customer Service Assistant - Jingles Portrush - Portrush

(2019-01 - 2022-12)

• Deliver friendly, efficient service to 300+ customers daily, answering queries, locating products, and resolving issues quickly & politely
• Manage shelf replenishment, correct pricing, promotional displays
• Handle complaints calmly following company policy; turned negative experiences into satisfied customers in 95% of cases
• Support team during peak hours, maintain clean & safe store environment
• Trained 2 new starters on service standards & store layout

Sales Assistant / General Assistant - Blairs caravan park - Portrush

(2022-01 - 2023-12)

• Welcomed all customers, offered assistance, ensured store tidiness and clear aisles
• Organised events for children that stayed in caravan park along with supervising skills
• Used problem solving skills
• Filled in for employees when needed
• Always approached customers with a smile and positive attitude
• Able to help customers with any questions they had

Housekeeper - Magheraboy house hotel - Portrush

(2023-01 - 2026-12)

Reliable hardworking housekeeper, maintained clean environment for guests. Skilled in cleaning, laundry, and following health and safety regulations. Known for attention to detail, time management and providing a high standard of service.

• Able to manage complaints and deal with them to an appropriate manner to resolve
• Report maintenance problems promptly
• Work efficiently to meet daily cleaning schedules
• Good communication skills
• Good initiative
• Reliable and trustworthy
• Did fire and first aid training

Ballymoney high school (2018-01 - 2023-12)