Amy Riley

Motivated and adaptable professional with extensive experience across education, learning support, customer service, hospitality, and care. After several years working in teaching and learning support, I am now actively seeking a new career challenge outside of education, where I can apply my strengths in communication, organisation, safeguarding, behaviour management, teamwork, and supporting diverse individuals. I have also stepped in as acting manager on several occasions, taking responsibility for a team coordination, decision making and ensuring a smooth day to day operations.

I'm known for being calm under pressure, highly reliable, and able to build strong relationships with colleagues, learners, and customers. I bring a positive attitude, strong work ethic, and the ability to quickly learn new systems and processes.

Hotel Receptionist & Cleaner at Alton Towers (2026-06 – Present)

• Checking in late arrivals and responding to customer enquiries.
• Preparing hotel rooms and communal areas for the next day.
• Ensuring high standards of cleanliness and guest satisfaction.

Functional Skills Tutor at People Plus (2023-05 – 2026-04)

• Delivered engaging lessons tailored to different learning styles and abilities.
• Supported learners one‑to‑one and in groups, helping them achieve qualifications.
• Assessed starting points, set goals, and tracked learner progress.
• Maintained accurate records of attendance, performance, and assessments.
• Worked with employers and training providers to coordinate learning plans.
• Provided employability support including communication skills and workplace behaviours.
• Safeguarded learners and followed reporting procedures.

Learning Support Practitioner at People Plus (2023-05 – 2025-03)

• Supported learners with neurodiverse and inclusion needs in workshops and classrooms.
• Completed initial and detailed screenings and shared strategies with tutors.
• Encouraged independent and collaborative learning.
• Contributed to behaviour management and maintaining a safe learning environment.

Bar Staff / Waitress at Brunning & Price (2022-10 – 2023-09)

Weekend role providing customer service in a busy hospitality environment.

• Greeting and seating customers, taking orders, delivering food and drinks.
• Handling payments and ensuring the premises remained clean and organised.

Learning Support Assistant at Peak Education (2019-06 – 2022-02)

• Supported students 1:1 or 2:1 in the classroom and through home tuition.
• Assisted with outdoor activity days including mountain biking, water sports, and climbing.
• Helped create a positive, safe, and engaging learning environment.

School Kitchen Assistant at The Discovery Academy (2018-09 – 2019-06)

• Prepared ingredients and supported chefs with food service.
• Used kitchen equipment safely and maintained hygiene standards.
• Managed stock, rotated deliveries, and kept storage areas organised.

Carer Assistant at Comfort Call (2017-09 – 2018-07)

• Provided personal care including bathing, toileting, and medication support.
• Completed care plans and prepared meals/snacks.
• Supported clients to maintain independence and wellbeing.

Home Care Assistant (2017-06 – 2017-09)

Delivered home‑based care and support to clients.

Packer / Production Operative at Ornua Foods (2016-09 – 2017-06)

• Picked and packed items according to order sheets.
• Quality‑checked goods and operated packing machinery.
• Recorded quality control data and reported issues.

Sales Assistant at Denby Pottery Co. Ltd (2004-05 – 2006-09)

Assisted customers, processed sales, and maintained store presentation.

Level 5 Diploma in Trauma Informed Schools UK

Level 5 in Teaching & Learning – SCL

Certificate of Higher Education in Supporting Teaching & Learning (Level 3) – Growth Company Education & Skills (2019 – 2022)

Functional Skills Level 2 in Maths & English – The Growth Company (2022)

GCSEs in Maths, English, Science – The Ecclesbourne School (1995 – 1999)