Amy Smith

Results driven administrative assistant with experience in customer service and HR administration. Proven record of improving operational efficiency through administrative software implementation and organised filing systems. Skilled in managing departmental budgets, financial records, and providing staff support. Adept at building productive relationships and resolving conflicts in fast paced environments.

Administrative Assistant - Accor Hotels

(2024-06 - 2025-07)

Managed HR records, filing systems, and administrative software while ensuring confidential information security and departmental coordination.

• Maintained up-to-date filing systems and administrative records, ensuring 100% compliance with data protection standards
• Improved office efficiency by 30% through strategic use of administrative software and digital tools
• Managed departmental budgets and financial records with accuracy, tracking expenses, and keeping fiscal accountability
• Resolved conflicts and strengthened relationships through effective communication and problem-solving, enhancing team collaboration

Front of House - Harvester

(2025-07)

Deliver goal orientated sales performance by identifying upselling opportunities while supporting hygienic work environment standards.

• Consistently achieved monthly sales quotas through strategic upselling and customer engagement
• Enhanced customer experience through personalized service and support, resulting in increased repeat business
• Maintained strict compliance with health and safety regulations, ensuring zero violations by training in food hygiene and allergen awareness

Bar Manager - Accor Hotels

(2024-06 - 2025-01)

Oversaw high-volume customer service operations, front desk support, team training, and inventory management while handling financial transactions.

• Supported front desk operations to maintain 95% customer satisfaction ratings through efficient service delivery
• Provided effective training and support to new employees, reducing onboarding time by 25%
• Ensured correct tracking of payments and inventory, maintaining precise financial records and stock control

Volunteer - Lambourne End

(2020-05 - 2022-06)

Assisted children and young adults of all abilities throughout the property, aiding and encouraging them to take part in activities to ensure inclusion, safety, and enjoyment.

Sales Assistant - Morrisons

(2022-05 - 2023-01)

Aided customers, handled payments and processing of refunds and exchanges. Learned to deal with stressful situations and emergencies in a calm and professional manner.

Front of House - Wildwood

(2023-01 - 2024-06)

Maintained a clean and welcoming environment, consistently meeting hygiene standards and customer expectations while delivering fast and positive service to a high volume of customers, managing 50+ covers during peak service periods.

A-levels - Psychology, Biology, Chemistry - Harlow College (2022)

GCSEs - English, Maths, Triple science, History, Geography, Art, PE - St John's Epping (2020)