James Duncan

I am a reliable, adaptable and solution focused person with significant experience in the IT industry. I have a wide range of expertise in IT and data management with an analytical eye for detail and process improvement. My main objective is to enable my employer to thrive economically through effective systems support and the utilisation of current and emerging technology.

IT Systems Supervisor - MACO UK

(2011-07)

Managing the UK IT infrastructure and enabling business continuity through the provision of software, hardware and policy.

• Support of Microsoft server and client environment with particular emphasis on maintaining the client side (Win 10/11, Microsoft Office).
• Implementation of a local help desk, providing network support, user assistance with connectivity, printers, desktops, laptops, mobiles, telephones, software installation etc.
• Configuring hardware and providing user assistance
• Forward thinking, proactive management and maintenance of IT Systems and their user interface
• Providing user support for UK specific non-group software e.g. Payroll, HMRC, Banking etc.
• Co-ordinating and implementing IT Systems training
• Proactive contact with suppliers/service providers and partners
• UK IT infrastructure management including: Creating and maintaining an IT asset log including pro-actively assessing hardware/software performance capabilities and implementing a forward planning obsolescence and renewal policy, Data capacity management, WLAN, LAN, PbV (Pick by voice), Telephones & internet, Data backup and restore
• Optimising the value and efficiency of the company's internal and external communications systems including mobile communications.
• Providing local assistance to Group IT with IT infrastructure issues
• Sourcing hardware and software in accordance with the group IT procurement policy
• Implementing hardware and software roll outs
• Systems and connection maintenance
• Servicing & upgrade requirements
• Liaising with group central IT and implementing roll out of policy in the UK
• In-depth understanding of the UK organisation, business processes and systems

Data Management Business Analyst - Swiss Re

(2010-07 - 2011-07)

Management, testing and analysis of client data, and systems support for a global organisation in the reinsurance industry.

• Liaising with internal business staff to interpret the data content and validity.
• Interaction with external clients to resolve data issues
• Analysis of data content including interpretation of clients products and alignment to in force Swiss Re treaties as relevant
• Liaising with other business departments to gain sign off for data mapping and end to end testing
• Creating and/or maintaining appropriate requirement and design documentation.
• Providing support and performing production runs of client files including fault investigation and resolution
• Working within defined process and standards, continually reviewing and implementing improvements
• Proactively contributing to the planning and estimating process, status reporting, issue and risk management

Database Support & Application Consultant - Iron Mountain

(2005-01 - 2010-05)

Developing and providing IT hardware, software, product support and database solutions to customers and internal employees globally.

• Researching and resolving all types of IT support requests
• Provision of 1st to 3rd line hardware, software and application support
• Technical database Support & Administration tasks (Oracle & SQL)
• Provision of data reporting and analysis (outputs using Excel, Access and text)
• Provision of database consultancy and technical advice
• Delivery of pre & post-sales client IT support and consultancy services
• Participation and organisation of systems QA and UAT activities
• Analysis of usage trends
• Provision of IT user training as required
• Provision of 1st line hardware support for appropriate escalation to others
• Provision of data analysis consultancy
• Production of documentation and training services for internally developed applications
• Adherence to group and company-wide IT standards
• Adherence to best practice implementation and rollout procedures and methodology

GCSE - English, Math's, Computer Studies, Biology, Economics, Craft Design & Technology, Physical Education and History - Borden Grammar School (1990)

BTEC National Diploma - Business & Finance - Canterbury College (1992)