Anas “NAS” Nasir

I run the day-to-day operations of two fast food businesses, managing suppliers, staff, stock and site processes under pressure, and growing monthly revenue to a consistent £30,000+ across both sites. My background is in telesales, where I hit sales targets through cold calling and lead generation — skills I still use to drive footfall and sales at both sites today. I've got a BEng (Hons) in Mechanical Engineering, and years of experience keeping a busy operation running smoothly when things get hectic.

Business Operations Manager - Chillies Bothwell & Chillies Lanark

(2021-05)

Chillies Lanark: May 2021 – August 2024 | Chillies Bothwell: September 2024 – Present

• Ran the day-to-day operations of the site — suppliers, stock, staff and general processes.
• Grew monthly revenue to a consistent £100,000+ across the sites.
• Trained and led teams of up to 10 staff at a time, with 75+ people trained to a high standard across my time there, covering till service, food prep and customer service.
• Built long-term deals with suppliers and kept costs stable through a difficult economy.
• Ran regular competition analysis on local takeaways' prices and portion sizes to make sure we stayed the top choice in the area.
• Spearheaded a targeted local social media strategy that drove sustained organic follower growth to 1,000 across 3 platforms, boosting brand visibility and converting engagement into direct online orders — reducing reliance on 3rd party food platforms (e.g. Uber Eats, Just Eat).
• Took on party catering orders — at least 15 a month, adding roughly £10,000 to monthly sales — and built relationships with local event organisers. This led to catering weddings too.

Track and Trace Call Handler - Sitel

(2020-05 - 2021-05)

• Made over 200 outbound calls a day to people connected to COVID-19 cases, checking whether their household was following isolation guidance.
• Explained the rules clearly and calmly to people who were often anxious or frustrated, and logged every call accurately on the system.
• Part of the national contact tracing effort during the pandemic, at a time when getting this right made a real difference to public health.

Team Leader & Telesales Executive - First Contact

(2017-07 - 2020-05)

• Started on the phones and was promoted to Team Leader within the role, quickly rising to lead a team of 6.
• Spent a year as Team Leader, motivating and training my team to become one of the best performing teams in the office.
• Hit sales targets through cold calling and lead generation.
• Worked out what customers actually needed and matched them to the right product before closing the sale.
• Kept sales records and paperwork accurate, so the rest of the team could move straight to the next step without having to go back and fix mistakes.

BEng (Hons) - Mechanical Engineering - Heriot-Watt University (2019-09 - 2021-05)

HND - Mechanical Engineering - City of Glasgow College (2017-08 - 2019-05)