Sabin Thapa

Business Operations and Business Analysis with experience across E-Commerce operations, stakeholder coordination, client management, and process improvement. Recently completed Business Analysis Fundamentals certification from Microsoft, strengthening capabilities in root cause analysis, stakeholder management, quantitative and qualitative analysis, and business problem-solving. Experienced in managing Shopify-based E-Commerce operations, CRM systems, customer experience initiatives, and operational workflows.

Proven ability to analyze business needs, improve processes, coordinate cross-functional activities, and support data-driven decision-making in fast-paced environments. Combines commercial awareness, operational thinking, and customer-focused problem solving with strong communication and analytical skills.

Founder & E-Commerce Operations - LumiiPet - London, United Kingdom

(2026-01)

Built and launched a Shopify-based pet lifestyle brand focused on modern pet care products and customer experience.

• Managed product sourcing, supplier coordination, and shipping optimization through CJ.
• Developed customer-focused product descriptions, email templates, and branded marketing content to improve engagement and conversions.
• Created a social media content strategy for Instagram, YouTube Shorts, and digital brand awareness campaigns.
• Conducted market and consumer behavior research to identify trending pet care products and customer needs.
• Designed branded customer journeys, including visual branding, post-purchase communication, and ecommerce user experience.
• Managed product listings, pricing strategies, fulfilment workflows, and store operations through Shopify.
• Focused on building a premium, customer-centric brand identity combining functionality, aesthetics, and emotional connection with pet owners.

Human Resource Associate and Business Development Executive - Talenter Academy

(2025-09)

• Successfully planned and executed a high-impact career awareness program at Middlesex University, raising brand visibility among international students and generating over 80 qualified leads for Innovator Founder visas and recruitment services.
• Designed and implemented standardized onboarding programmes, shortening new hire integration time by 40%, and boosting early employee satisfaction.
• Built strategic partnerships with 3 universities and local councils, significantly expanding client base and market reach.
• Managed a portfolio of 25+ client accounts, achieving a 92% retention rate through proactive communication and service excellence.
• Optimized Zoho CRM system, improving lead conversion rate by 18% and enhancing sales pipeline visibility.
• Collaborated with student organizations to plan recruitment events, contributing to a 35% increase in event-driven business enquiries.

Retail Business Associate - Ben's Cookies

(2024-01 - 2025-08)

• Supported day-to-day retail operations, inventory coordination, and customer service within a fast-paced retail environment.
• Monitored inventory levels and assisted with stock management processes to improve product availability and operational efficiency.
• Contributed to customer engagement and loyalty initiatives aimed at improving repeat business and customer satisfaction.
• Assisted with promotional campaigns and in-store activities to support sales growth and customer experience.
• Maintained accurate cash handling, payment processing, and daily financial reconciliation procedures.
• Developed strong communication, problem-solving, and customer relationship management skills through direct customer interaction.

Account Executive - CG Digital Private Limited (Chaudhary Group)

(2021-05 - 2022-08)

• Supported sales and customer engagement activities through in-store promotions and client interaction initiatives.
• Analysed sales trends and customer purchasing behaviour to support stock planning and product movement strategies.
• Built and maintained customer relationships through consultative selling and customer-focused service delivery.
• Assisted with sales reporting, product coordination, and operational support activities within a target-driven environment.
• Collaborated with internal teams to improve customer engagement and overall sales performance.

Human Resource Officer (Intern) - National Export Private Limited

(2020-01 - 2021-11)

• Assisted with payroll administration, employee records management, and HR reporting processes.
• Supported onboarding and induction activities to improve employee integration and operational readiness.
• Coordinated HR documentation and administrative processes while ensuring accuracy and compliance.
• Assisted in resolving employee concerns and supporting workplace communication initiatives.
• Contributed to process improvement initiatives to enhance HR operational efficiency and workflow management.
• Developed experience in stakeholder communication, workforce coordination, and people's operations.

Master of Science - Human Resource Management - Brunel University London