Store Manager at Boots (2023-09 – Present)
Promoted to the position of Store Manager of a larger store, adapting and building on strengths and skills as a small Store Manager.
- Responsible for the daily running of a large Health and Beauty store including four premium beauty concessions and a Care Home Services department
- Leading the sales and performance of the store, while keeping customers close to heart
- Leading and developing three Assistant Managers, inspiring them to deliver and challenge and to hold accountability at times when this may not be the case
- Using coaching techniques to encourage them to reflect on experiences and look at how improvements can be made
- Ensuring team deliver business growth by providing exceptional care to customers and patients
- Line manager to three Pharmacists
- Keeping an eye on costs and profitability through management reports while driving sales targets
- Understanding and delivering an efficient operating platform to meet customer and patient needs
- Conducting reviews and audits when necessary to ensure customer and patient safety
- Developed an in-depth knowledge of all departments budget, KPIs and driving performance in all departments
- Carrying out similar activities from previous job as a Store Manager but in a much larger store
Store Manager at Boots (2019-09 – 2023-09)
Building on skills and responsibilities as an Assistant Manager became wholly responsible for the day-to-day management of the store, accountable for driving all key performance indicators in Pharmacy, sales, stock management, loss and waste management.
- Managing recruitment, inducting, training and development of new team members
- Leading and developing teams, setting performance and development goals through performance leadership set ups, in the moment feedback and reviews
- Driving a customer led culture in store with a zero attitude complaints mind-set
- Accountable for ensuring the store and pharmacy were legally compliant through the use of audits, risk assessments, staff compliance training and SOPS
- Managing the store salary budgets and payroll, staff rotas and holidays to ensure resource is planned around business needs and allocated budgets
- Responsible for consumables budgets
- Supporting diversity, equality and an inclusive culture in store
- Supporting and organising in store fund raising for local and national charities supported by the company
- Liaising and building relationships with key internal and external stakeholders
- Supporting two larger stores, taking on secondment roles for eight weeks then 12 weeks as temporary Store Manager to cover long term sickness, adapting leadership style to lead the stores through a team of Assistant Managers
Assistant Manager at Boots (2010-06 – 2019-09)
Working alongside two other Assistant Managers to support the Store Manager in the day-to-day management of a large Health and Beauty store.
- Managing different store departments over a nine-year period
- Responsible for staff rotas and holiday planning, inputting weekly wages, recruitment and staff training
- Leading departments through performance leadership tools, setting development goals, coaching, giving in the moment feedback, holding staff reviews and end of year grading
- Spending 80% of time on the shop floor, providing training and coaching to teams, observing and giving in the moment feedback to improve sales, operational performance and customer care
- Actively investing time connecting with customers to better understand their needs and react with actions through team to improve store performance
- Taking on the role of Deputy Manager on a Sunday, managing the whole store, responsible for delivering store priorities while delivering excellent store and compliance standards
Team Manager at Boots (2006-08 – 2010-06)
No7 Beauty Brand Adviser at Boots (2005-05 – 2006-08)
Customer Adviser at Boots (2003-11 – 2005-05)
Carer at Gorsey Clough Nursing Home (1992-01 – 2003-12)
Positions held: 1992-1996 and 1999-2003
