Nisha
Front Desk Receptionist
Talent
BirminghamMember since September 29, 2026
Front Desk & Reception ManagementGuest Relations & Customer ServiceReservation Handling & BillingProblem Solving & Conflict ResolutionStrong Communication & Interpersonal SkillsComputer Proficiency (MS Office, Hotel PMS systems)
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Front Desk & Reception ManagementGuest Relations & Customer ServiceReservation Handling & BillingProblem Solving & Conflict ResolutionStrong Communication & Interpersonal Skills
About
Highly motivated and customer-focused Front Desk Receptionist with over 2 years of experience in hospitality operations. Adept at delivering exceptional guest services, managing reservations, and ensuring smooth front office processes. Strong academic background with a Bachelor of Science and a Master's in Real Estate Management, demonstrating excellent organizational and communication skills in dynamic environments.
Experience
Front Desk Receptionist - Holiday Inn Express - Londonderry
(2025-12)
- Welcome guests and manage check-in and check-out processes.
- Handle reservations, cancellations, and special requests accurately.
- Provide information on hotel services and resolve guest inquiries promptly.
- Ensure front desk operations meet brand standards and guest satisfaction targets.
Front Desk Receptionist - Travelodge Hotel - Birmingham Bullring, England
(2023-06 - 2025-12)
- Assisted guests with booking, inquiries, and payments.
- Maintained accurate records and handled billing efficiently.
- Delivered excellent customer service in a high-volume environment.
- Coordinated with housekeeping and other departments for smooth operations.
Education
Master's - Real Estate Management - UWE Bristol (2022 - 2023)
Skills
Front Desk Receptionist
