Angie Gunning

Accomplished Business Manager and sales professional with extensive experience in business development, territory management, key accounts and customer relationship management. I have a proven ability to identify business opportunities, develop underperforming accounts and implement practical sales processes that deliver measurable growth. Throughout my career, I have successfully developed new territories, revived dormant accounts and built long-standing customer relationships, with a strong focus on understanding each client's individual business needs.

My results include growing accounts from zero to significant annual revenue, achieving Top Two Salesperson status at Fujitsu General New Zealand, and delivering substantial growth across dealer networks. I am a confident communicator, natural relationship builder and solutions-focused problem solver who enjoys helping businesses improve the way they operate. Alongside my commercial experience, I am continuing to develop my digital and AI capabilities through formal training, combining established business knowledge with emerging technology and modern ways of working.

I bring energy, professionalism and a genuine commitment to customer service, with the ability to work independently, collaborate with teams and build trusted relationships at all levels.

BUSINESS MANAGER – WELLINGTON / LOWER NORTH ISLAND at FUJITSU GENERAL NEW ZEALAND (2024-04 – 2025-07)

• Managed a broad dealer territory from Wellington through Taranaki and Hawke's Bay (excluding Gisborne), developing existing accounts and identifying new business opportunities.
• Conducted territory mapping to identify market gaps, dormant accounts, prospective dealers and opportunities for increased market penetration.
• Reactivated dormant and underperforming customer accounts through targeted promotions, improved commercial positioning and proactive relationship management.
• Developed strong dealer relationships and managed challenging customer situations while protecting long-term commercial opportunities.
• Worked collaboratively with colleagues across regions and actively contributed to team motivation, engagement and sales momentum.
• Achieved Top Two Salesperson status within Fujitsu General New Zealand.
• Re-engaged Hel Rimu in Taranaki, an account that had received little direct engagement for several years, and grew the account from $0 to approximately $120,000 in the first year.
• Rebuilt the relationship with Frost Ltd in Wellington when the account was at risk of closing due to dissatisfaction with service delivery, restoring sales to approximately $10,000 per month with continued growth.
• Substantially increased the active customer base and revived numerous dormant accounts through targeted promotions, pricing initiatives and relationship development.
• Recognised by the Managing Director for creating enthusiasm, motivation and positive sales momentum within the team.

BUSINESS MANAGER – WAIKATO & BAY OF PLENTY at PANASONIC NEW ZEALAND (2022-11 – 2023-11)

• Managed Panasonic's dealer network throughout the Waikato and Bay of Plenty territories.
• Developed and maintained strong relationships with existing dealers while actively identifying and securing new business opportunities.
• Worked closely with dealer businesses to identify opportunities to improve sales performance, customer engagement and internal sales processes.
• Assisted dealers with developing practical in-home sales assessment forms and processes to support their sales teams.
• Provided ongoing account support, including resolving customer complaints and managing challenging customer situations.
• Organised dealer engagement, relationship-building and team-building activities to strengthen partnerships and dealer loyalty.
• Grew Brightr's monthly Panasonic sales from approximately $15,000 to more than $60,000 through relationship development, dealer engagement and focused sales support.
• Built strong, trusted relationships across the Waikato and Bay of Plenty dealer network, creating opportunities for increased sales and long-term account growth.
• Identified new customers and sales opportunities throughout the territory, contributing to continued development of Panasonic's dealer network.

HVAC ESTIMATOR / SALES at HAWKES BAY REFRIGERATION (2021-09 – 2022-10)

• Selling ducted heat pumps, heat pumps, ventilation systems, Ecodan / hot water heat pump solutions.
• Focused primarily on domestic quoting while supporting commercial opportunities.
• Designed a quoting system to streamline the business.
• Promoted and brainstormed promotional activities surrounding the product range.
• Cold-called motels, hotels and guest lodges to promote sales and service.
• Responsible for the entire sales process.
• Set up a new ordering and quotation system to provide customers with sales quotes on the spot while monitoring monthly sales values, conversions and missed sales.
• Worked with marketing to launch regional promotional campaigns.
• Consistently received five-star customer feedback and high praise for customer service.

ICA – SALES CONSULTANT at HRV HEATING & VENTILATION (2019-11 – 2021-09)

• Selling ducted ceiling air conditioning, heat pumps, bathroom extractors, water filters and heat transfer systems.
• Generated new leads and maintained a strong emphasis on customer care, relationship building and follow-up.
• Demonstrated advanced product knowledge and sales techniques.
• Attended trade events, demonstrated products and produced sales reports.
• Consistently achieved an average of approximately $60,000 sales per month, with several months exceeding $100,000.
• Built a strong referral and repeat-customer base and received outstanding five-star service reviews.
• Completed initial sales training in three weeks, compared with the usual two-month training period.
• Completed SIT Introduction to Team Leadership Level 3 with all papers receiving a 100% pass mark.

Business Development & Key Accounts Executive at GW ENTERPRISE (2019-02 – 2019-10)

• Established a new business in two regions and grew sales to Rand 600,000 in four months.

Sales Executive & Key Accounts at COUNTERPOINT TRADING (2018-02 – 2018-12)

• Created internal sales processes and SLAs, grew the customer base and supported a retail brand launch.

National Sales Manager at HOLLYS WHOLEFOODS (2017-07 – 2018-01)

6-month contract

• Managed sales agents and factory staff; introduced a protein bar credited with helping prevent company closure.

Business Development Manager at PINNACLE PPE (2016-10 – 2017-06)

• Rebuilt a previously failed region, increased the customer base and introduced new product lines.

Hygiene Specialist – Sales at KINGHORN BRUSHWARE (2015-10 – 2016-08)

• Set up a new division and increased sales from zero to over Rand 600,000 per month.

Sales Manager – Retail/FMCG at JEM SA (PTY) LTD (2014-02 – 2015-10)

• Increased sales growth by 138% in the first year and grew the customer base from 44 to 99.

Regional Sales Manager – Retail/FMCG at PACK 'N' STACK SALES & MERCHANDISING (2011-06 – 2014-01)

• Managed sales and merchandising for blue-chip brands and maintained double-digit account growth.

Self-Employed Sales Agent at MSF – FMCG (2008-01 – 2011-02)

• Brand ambassador and key account manager.

Business Development Manager – FMCG at SASKO GRAIN (2005-10 – 2007-11)

• Managed four area managers, led key accounts and consistently maintained a top-three sales position.

DIPLOMA IN MARKETING MANAGEMENT in Marketing Management – VARSITY COLLEGE (2006)

DIPLOMA IN SALES MANAGEMENT in Sales Management – VARSITY COLLEGE (2005)

INTRODUCTION TO TEAM LEADERSHIP CERTIFICATE in Team Leadership – SOUTHERN INSTITUTE OF TECHNOLOGY (SIT) (2021)