Anna Borkowska

A customer-focused Sales Assistant with over one year of experience in retail environments. Skilled in delivering excellent customer service, assisting customers with their needs, and contributing to a positive shopping experience. Known for strong communication skills, a friendly approach, and the ability to work effectively in busy retail settings. Motivated to support team success and help drive sales performance.

Sales Assistant - Reserved LPP

(2024-11)

As part of my role with Reserved, I would manage day-to-day sales floor activities, ensuring excellent customer service and smooth store operations.

• Providing excellent customer service and ensuring a positive shopping experience.
• Managing cash till operations and handling transactions accurately.
• Support team members to achieve daily and weekly sales targets.
• Assisting with the store presentation, product display and replenishment.
• Communicating effectively with colleagues and supervisors to ensure smooth store operations.

Accounts Assistant - Pinnacle Property Management

(2024-02 - 2024-11)

As part of my role with Pinnacle, I would manage day-to-day bookkeeping, accounting procedures and accounts payable.

• Posting invoices to the system and preparing them for payment run - Payment processing systems [Qube]
• Purchase ledger maintenance ensuring correct bookkeeping posting.

Accounts Assistant/Accounts Payable - JCF Property Management

(2022-05 - 2024-02)

As part of my role with JCF I would manage day-to-day bookkeeping, accounting procedures and accounts payable while liaising with clients and providing support to other departments.

• Communicating with suppliers via Phone/Email
• Posting invoices to the system and preparing them for payment run - Payment processing systems [Qube and Bankline]
• Setting up new suppliers
• Reconciling supplier statements
• Purchase ledger maintenance ensuring correct bookkeeping posting.
• Banking Cheques and posting them to the system.
• Bank Reconciliations [CMS + GL] - NatWest and Qube – 500+ Client Bank accounts [General ledger]
• Reporting — Preparing service charge account packs, printing relevant reports
• Updating budgets table database on 2 Softwares ensuring compatibility [Docuware, Qube]

Senior Admin Operative - Cult Beauty

(2019-05 - 2022-04)

As part of my role in Cult Beauty Cosmetics, I would work as part of the operations team while supporting the inventory team, working as a point of contact for customers and suppliers within specific time frames.

• Ensuring all daily duties are carried out effectively.
• Communications with Customers/Clients [Shipping/Delivery issues]
• Stock management and stock count
• Liaising with suppliers and Head Office regarding customer queries, reports to feedback to the team.
• CRM System for Booking and accepting deliveries within a timeframe and processing returns and special deliveries.
• Running Daily reports on orders sales and stock performance